slack slack certified admin practice test

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of
business, and one workspace for social channels. Members are assigned to two workspaces, but are
allowed to join other workspaces if they want to.
What is the main benefit of this Grid design?

• A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.
• B. Members experience less context switching when they are given the chance to access several workspaces.
• C. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
• D. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.

Which of the following would most make your company a good candidate to use Slack’s Enterprise
Key Management (EKM)?

• A. Your company’s employees primarily use unsecured mobile devices to access Slack.
• B. Your company frequently shares personally identifiable information (PII).
• C. You use Azure for all of your key management.
• D. Your company is in the public sector.

Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by
mistake. Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

• A. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
• B. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.
• C. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
• D. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.

A 5,000-employee company with multiple international offices is planning to launch Slack to its
entire organization. Their goal is to increase collaboration and build a stronger company culture. The
CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn’t want to burden
her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO’s concerns?

• A. Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
• B. Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request customer emoji uploads.
• C. Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
• D. Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.

When advising team members on the best practices of threading, what should you tell them is an
effective way of using threads?

• A. To use slash commands without disturbing the rest of the channel members
• B. To add responses such as “thank you” or “I’m looking into it” without cluttering the channel needlessly
• C. To make multiple discussions in the same channel easier to follow
• D. To ensure that others in a channel will be notified of new messages

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also
a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have
been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more
effectively with Slack?

• A. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.
• B. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
• C. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
• D. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with Question:s and requests for help.

You are a Workspace Owner and the product manager for a snowboard manufacturing company
based in Vancouver, Canada.
As product manager for the company’s RebelX line, you are responsible for all aspects of production,
including managing your supplier relationships. You have a connected channel called #supplier-
bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan
shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next
week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they
are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?

• A. Send a message that includes an @channel and @here to #supplier-bindings.
• B. Send a message that includes an @channel and @everyone to #supplier-bindings.
• C. Send an @everyone in a message to your workspace-wide #general channel.
• D. Direct message your key contact who belongs to the connected channel, so they are directly informed.

Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from
her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and
@channel in public channels. She has never evaluated or changed the default settings, so she wants
to change how those notifications work in her workspace.
How can Bella change her workspace’s messaging restrictions to minimize disruption?

• A. DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
• B. Set @here and @channel to be used only in private channels, where membership is more limited.
• C. Restrict @here and @channel usage to Owners and Admins only.
• D. Restrict public channel posting to just Owners and Admins.

Which TWO statements are true about workflows? (Choose two.)

• A. It is not possible to create a custom workflow for your team in fewer than five clicks.
• B. Workspace Owners and Admins can view all published workflows created by members of their workspaces.
• C. To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.
• D. It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.

A project team in charge of implementing Slack plans to check in with their executive team three
months after the launch. The goal of this check-in meeting is to define the success of Slack at the
organization.
What should the team do to prepare for this milestone most effectively?

• A. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack’s admin capabilities.
• B. Meet with key business units to identify and measure opportunities to improve productivity using Slack.
• C. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
• D. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.