six sigma cssbb practice test

George is an employee of Black, Inc. John is George’s internal customer. Which statement is true?

• A. John is employed by Black, Inc.
• B. John is employed by another company that supplies material to Black, Inc.
• C. John is employed by a company that purchases material from black, Inc.
• D. John is employed by another company that has a fiduciary agreement with Black, Inc.
• E. John is employed by another company as an internal auditor.

A team has been asked to reduce the cycle time for a process. The team decides to collect baseline
data. It will do this by:

• A. seeking ideas for improvement from all stakeholders
• B. researching cycle times for similar processes within the organization
• C. obtaining accurate cycle times for the process as it currently runs
• D. benchmarking similar processes outside the organization

Customer segmentation refers to:

• A. dividing a particular customer into parts that are more easily understood
• B. grouping customers by one or more criteria
• C. maintaining secure customer listings to minimize communication among them
• D. eliminating or “cutting off” customers with poor credit history

This is an example of part of a:

• A. QFD Matrix
• B. Activity Network Diagram
• C. Interrelationship Diagram
• D. Affinity Diagram

Customer requirement #3 has a ______________ relationship with technical feature #3.

• A. strong
• B. moderate
• C. weak

There are 14 different defects that can occur on a completed time card. The payroll department
collects 328 cards and finds a total of 87 defects. DPU =

• A. 87 ÷ 328
• B. 87 ÷ (328 × 14)
• C. 14 ÷ 87
• D. 87 ÷ 14
• E. 328 ÷ 87
• F. 87 × 1,000,000 ÷ (14 × 328)

There are 14 different defects that can occur on a completed time card. The payroll department
collects 328 cards and finds a total of 87 defects. DPMO =:

• A. 87 ÷ 328
• B. 87 ÷ (328 × 14)
• C. 14 ÷ 87
• D. 87 ÷ 14 × 1,000,000
• E. 328 ÷ 87
• F. 87 × 1,000,000 ÷ (14 × 328)

A random sample of 2500 printed brochures is found to have a total of three ink splotches. The rate
of ink splotches in PPM is:

• A. 1,000,000 ÷ 2500 × 3
• B. 2500 ÷ 1,000,000 × 3
• C. 3 ÷ 2500 × 1,000,000
• D. 3 × 2500 ÷ 1,000,000

If DPU = 0.022, the RTU is approximately:

• A. 0.022
• B. 0.078
• C. 0.0022
• D. 0.98
• E. 0.098
• F. 0.0098

A project activity not on the critical path has required 20% longer than the time originally allocated.
The project team should:

• A. inform all concerned that the entire project will be delayed by 20%
• B. inform all concerned that the entire project will be delayed but by less than 20%
• C. study the effect this will have on other activities because the project may still be on schedule