The Pareto Chart is a tool that displays data that typically follows what ratio?
B
Al bought a handheld GPS from his local electronics store. When he entered an address it would not
function. For the manufacturer of the GPS this would be categorized as what type of cost?
C
Which of the following is a method of expressing the concept that the outputs of a process are a
function of all the inputs to the process?
A
When we create a Process Map and want to depict an action step in the process we would use the
____________ symbol.
D
A Belt has determined that the loan application does not need to be reviewed by accounting thereby
improving the number of applications a loan processer can handle. According to Cost of Poor Quality
(COPQ) definitions RTY improvement would be considered _______________.
B
The following Business Case is constructed properly. “During most of 2008 Division 16 experienced a
4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch
of money.
B
The essence of Lean is to concentrate effort on ____________________ while improving process
flow to achieve speed and agility at lower cost.
B
As a Belt created a Process Map he realized there were multiple departments involved in this process
so he added a feature to the map called ______________.
B
As we conceive and define a LSS project one of the overriding things we hope to accomplish is to
reduce the _____________________.
D
The Value Chain in an organization is the sum total of all the processes which occur in the business to
take inputs and turn them into customer desired outputs.
A