What benefits does effective testing provide?
Choose 3 answers
B, D, E
Explanation:
Effective testing provides several key benefits:
B . Conforms to specifications as defined in stories: Testing ensures that the developed software
meets the requirements and acceptance criteria outlined in user stories or other requirement
documents.
D . Validates new functionality without introducing regressions: Testing verifies that new features or
changes work as expected and do not negatively impact existing functionality (regressions).
E . Identifies defects early in the development process: The earlier defects are found, the cheaper
and easier they are to fix. Testing helps identify issues early in the development lifecycle.
Why not the other options?
A . Ensures compliance with industry standards: While testing can help with compliance, it's not the
primary goal. Compliance often involves specific audits and assessments.
C . Enhances overall system performance: Performance testing is a specific type of testing that
focuses on system performance, but it's not a general benefit of all testing.
Reference: Software testing best practices, ISTQB Foundation Level syllabus
What aspect of software is evaluated during non-functional testing?
B
Explanation:
Non-functional testing focuses on how a system operates and meets user expectations in terms of
qualities like:
Performance: Response times, load handling, scalability
Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches
Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?
A . Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies
that the system does what it's supposed to do.
C . The creation of records and setting field values: This is a specific functional aspect of the system.
D . Functional requirements outlined in the design document: These are tested during functional
testing.
Reference: Software testing best practices, ISTQB Foundation Level syllabus
What type of testing requires human observation to measure how user-friendly, efficient, or
convenient the software or product is for end-users?
B
Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-
friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for
improvement.
Why not the other options?
A . Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C . Integration testing: Tests the interaction between different modules or components of a system.
D . System testing: Tests the entire system as a whole.
Reference: Software testing best practices, Usability testing resources
Which type of testing is best suited for scenarios requiring repeated execution of tasks over a long
period of time?
A
Explanation:
Automated testing is ideal for scenarios involving repetitive tasks over extended periods. Here's why:
Efficiency: Automated tests can execute tasks much faster than humans.
Consistency: Automated tests perform the same steps precisely every time, eliminating human error.
Endurance: Automated tests can run continuously for long durations without fatigue.
Regression Testing: Automated tests are excellent for regression testing, repeatedly checking that
existing functionality hasn't been broken by new changes.
Why not the other options?
B . Usability testing: Focuses on user experience and requires human observation.
C . Ad hoc testing: Informal, unplanned testing without specific test cases.
D . Manual testing: Performed by humans, which can be time-consuming and prone to errors for
repetitive tasks.
Reference: Software testing best practices, Automated testing tools and frameworks
A company is preparing for a ServiceNow instance upgrade. Which tool shortens the time to validate
critical processes post-upgrade?
B
Explanation:
The Automated Testing Framework (ATF) is the best tool for quickly validating critical processes after
a ServiceNow instance upgrade. Here's why:
Automated Execution: ATF allows you to create automated tests that can be run quickly and
repeatedly after the upgrade. This significantly reduces the time required for testing compared to
manual methods.
Comprehensive Coverage: You can create automated tests for various processes, workflows, UI
actions, and business rules, ensuring comprehensive validation of critical functionality.
Regression Testing: ATF is particularly valuable for regression testing, ensuring that the upgrade
hasn't introduced any unexpected issues or broken existing functionality.
Why not the other options?
A . Test Management 2.0: While Test Management 2.0 provides a framework for managing tests, it
doesn't inherently shorten the testing time itself. It can be used with ATF to organize and track
automated tests.
C . Manual testing scripts: Manual testing is time-consuming and prone to errors, especially for
repetitive tasks involved in upgrade validation.
D . System health dashboard: This dashboard provides an overview of system performance and
health, but it doesn't directly validate specific processes or workflows.
Reference: ServiceNow Automated Test Framework (ATF) documentation
What is the primary purpose of the Test Management 2.0 application in ServiceNow?
A
Explanation:
The primary purpose of Test Management 2.0 is to streamline manual testing processes. It provides a
structured framework for:
Planning and Designing Tests: Creating test plans, test cases, and test suites.
Executing Tests: Tracking test execution and recording results.
Managing Defects: Logging and tracking defects found during testing.
Reporting: Generating reports on test coverage, progress, and results.
Why not the other options?
B . To generate test cases automatically: While Test Management 2.0 can help with test case design,
it doesn't automatically generate them.
C . To automate software testing processes: This is the role of the Automated Testing Framework
(ATF). Test Management 2.0 can be used alongside ATF to manage automated tests.
D . To replace human testers with AI: While AI can assist with testing, Test Management 2.0 is
primarily designed to support human testers, not replace them.
Reference: ServiceNow Test Management 2.0 documentation
What type of testing is characterized by an unplanned approach where the tester's understanding
and insight are the most important factors?
C
Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their
knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's
understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A . Usability testing: Focuses on user experience and follows a structured approach.
B . Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D . Load testing: A type of performance testing that simulates heavy user load.
Reference: Software testing best practices
What is the primary purpose of having a go-live plan?
A
Explanation:
The primary purpose of a go-live plan is to facilitate a seamless and smooth transition process when
deploying new software or changes to a production environment. It acts as a roadmap for the go-live
event, outlining the steps involved, roles and responsibilities, and timelines.
A go-live plan typically includes:
Pre-Go-Live Activities: Data migration, system checks, communication to users.
Go-Live Activities: Deployment steps, rollback procedures, monitoring.
Post-Go-Live Activities: Support procedures, user training, issue resolution.
Why not the other options?
B . To record root causes for problems arising out of the transition: While problem resolution is
important, it's not the primary purpose of the go-live plan.
C . To establish a backup system for data recovery: Backups are essential, but they are a separate
consideration from the go-live plan.
D . To conduct a comprehensive review of all project documents: This review should happen earlier
in the project lifecycle.
Reference: ITIL 4 framework, Project management best practices
Which strategy is recommended for effective communication during the go-live phase?
D
Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing
expectations. The best strategy is to describe released functionality and provide knowledge base
articles. Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so
users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users
learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed
about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff,
management).
Why not the other options?
A . Focus communications only on immediate supervisors: This limits information flow and can lead
to confusion and frustration among other stakeholders.
B . Provide minimal updates to avoid overloading the team: Under-communication can create
anxiety and uncertainty. It's better to provide regular, concise updates.
C . Postpone any form of communication until all issues are resolved: This is unrealistic and can
damage trust. Communicate openly about challenges and progress towards resolution.
Reference: ITIL 4 framework, Service transition best practices
What should be included in the go-live planning to handle and manage potential risks?
B
Explanation:
To effectively manage risks during a go-live, it's essential to have a back-out plan and mitigation plan
for unforeseen circumstances. This includes:
Back-out Plan: A detailed procedure for reverting to the previous system or version if the go-live
encounters critical issues.
Mitigation Plans: Prepared responses for anticipated risks (e.g., data migration errors, performance
issues, user resistance). These plans outline steps to address these risks if they occur.
Risk Assessment: A thorough risk assessment should be conducted before the go-live to identify
potential risks and their likelihood.
Why not the other options?
A . A list of key performance metrics to track the performance: While performance monitoring is
important, it's not the primary element for managing risks.
C . A detailed communication plan for all stakeholders: Communication is crucial, but it's a separate
component of the go-live plan.
D . A schedule for user training and support sessions: User training and support are important but
not directly related to risk management.
Reference: ITIL 4 framework, Risk management best practices