ServiceNow csa practice test

servicenow certified system administrator

Last exam update: May 08 ,2025
Page 1 out of 34. Viewing questions 1-10 out of 346

Question 1

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

  • A. Common Service Data Model (CSDM) Most Votes
  • B. Service Mapping Utility (SMU)
  • C. Service Schema Map (SSM)
  • D. CMDB Class Manager (CMDBCM)
  • E. CI Class Manager (CICM)
Answer:

a


Reference:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

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A 11 votes
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hardik_desai
8 months, 1 week ago

Common Service Data Model

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Pramee
7 months, 3 weeks ago

CSDM is correct

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Question 2

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?

  • A. Layout
  • B. Format
  • C. Configure
  • D. Style
Answer:

d

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A 2 votes
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B 3 votes
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C 1 votes
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D 8 votes
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hardik_desai
8 months, 1 week ago

Format is the correct answer

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Rahul140
7 months, 2 weeks ago

Style is the correct answer.
In the Report Designer of ServiceNow, the Style section is used to adjust the appearance of your report, including elements such as colors, titles, and legend layout. This section allows you to customize the visual aspects of the report to improve readability and presentation.

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Question 3

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)

  • A. Federal Workflows
  • B. Customer Workflows
  • C. Infrastructure Workflows
  • D. Manufacturing Workflows
  • E. Employee Workflows
  • F. IT Workflows
Answer:

bef

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A
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B 8 votes
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C 2 votes
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E 7 votes
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F 8 votes
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hardik_desai
8 months, 1 week ago

Customer, IT and Employee workflows

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Question 4

Which features allow you to update multiple records at one time? (Choose two.)

  • A. List Editor
  • B. Field Update Action
  • C. Bulk Record Update
  • D. Data Remediation Dashboard
  • E. Update Selected Action
Answer:

ab


Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html

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Rahul140
7 months, 2 weeks ago

The correct answer is A and E
List Editor: This feature allows users to edit multiple records directly from the list view. You can select multiple records and modify fields in bulk.
Update Selected Action: This action enables users to update multiple selected records at once, applying changes to the chosen records efficiently.
Field Update Action: This option doesn't directly allow mass updates to records. It typically refers to updating fields in workflows or business rules for individual records rather than multiple records at once.
Bulk Record Update: This specific term does not exist as a native feature in ServiceNow. While you can update records in bulk using other features like the List Editor or Update Selected Action, "Bulk Record Update" is not a direct option in the platform.
Data Remediation Dashboard: This feature is related to identifying and resolving data issues, but it doesn't allow for direct mass updates to records. It is more focused on managing data quali

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Question 5

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

  • A. Knowledge
  • B. ServiceNow Wiki
  • C. Knowledge Now
  • D. SharePoint
  • E. Stack Overflow
Answer:

a


Reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

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A 7 votes
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Question 6

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)

  • A. Look for Update
  • B. Create Record
  • C. Ask for Approval
  • D. Look Up Record
  • E. Wait for Condition
  • F. Wait for Match
Answer:

bcde

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B 6 votes
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Question 7

What is specified in an Access Control rule?

  • A. Groups, Conditional Expressions and Workflows
  • B. Table Schema, CRUD, and User Authentication
  • C. Object and Operation being secured; Permissions required to access the object
  • D. security_admin
Answer:

c


Reference:
https://www.servicenowelite.com/blog/2019/10/2/access-controls#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation
%20being%20secured

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Question 8

Which tables are available by default in a ServiceNow instance? (Choose three.)

  • A. User
  • B. Issue
  • C. Incident
  • D. Project
  • E. Task
  • F. Item
Answer:

cde

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Question 9

Which displays the list of activities, or history, on a form?

  • A. Formatter
  • B. Dictionary
  • C. Sidebar
  • D. History Menu
Answer:

d

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Question 10

Where can Admins check which release is running on an ServiceNow instance?

  • A. Memory Stats module
  • B. Stats module
  • C. System.upgraded table
  • D. Transactions log
Answer:

b

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