What are the main components of the Form Design interface? (Choose three.)
B, C, E
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-administration/concept/c_FormDesign.html
Which tab on the knowledge base record, would you use to identify the sets of users who are able to
read articles in that knowledge base?
D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
What are examples of Core tables in the ServiceNow platform?
A
Explanation:
Reference:
https://www.basicoservicenowlearning.in/2019/12/create-table-in-servicenow.html
Which tool graphically displays an infrastructure view for a configuration item (CI) and its
relationship with other CIs?
B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/business-service-management-map-ng/concept/c_BusinesssServiceManagementMaps.html
What is the result of the order in which access controls are evaluated?
A
Explanation:
Reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541355
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and
describe the issue they are having. These forms should create incident records, which are
automatically routed to the Service Desk. Which method would you use?
B
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/request-fulfillment.html
Which field (or fields) is used as a unique key during imports?
B
Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-
plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
A, B, D, G, H
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html
What ServiceNow feature allows you to include data from a secondary related table on a report?
B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRelatedTables.html
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
B, C, D, F
Which statement correctly describes the differences between a Client Script and a Business Rule?
C
Explanation:
Reference:
https://community.servicenow.com/community?id=community_question&sys_id=77a80361db5cdbc
01dcaf3231f9619d9#:~:text=The%20major%20difference%20between%20of,deleted%2Fqueried%20
from%20data%20base.&text=After%20that%2C%20the%20Client%20scripts,Client%20scripts%20tha
t%20work%20onSubmit
Which role can manage multiple knowledge bases?
D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html
Which ServiceNow capability allows you to provide knowledge articles, via a conversational
messaging interface?
B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtual-agent-rn.html
What ServiceNow feature can be triggered by events, and is used to inform users about activities or
updates in ServiceNow?
D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/platform-events/concept/events.html
User records are stored in which table?
A
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/concept/c_UserPreferences.html