A program is a container for the following except for:
D
Explanation:
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are
aligned with a strategic goal or objective.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html 3:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
portfolio-management/task/t_CreateAnIssue.html 4:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
portfolio-management/task/t_CreateACostPlan.html :
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
portfolio-management/concept/c_PortfolioManagement.html
If a project manager is responsible for approving time sheets or submitting time cards on behalf of
team members, they should be given what role?
B
Explanation:
According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or
submit time cards on behalf of team members. This role also has the ability to create and modify
time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect
because:
A . activity_admin: The activity_admin role can create and modify activities, activity sets, and activity
plans2.
C . form_admin: The form_admin role can create and modify forms, form sections, and form
layouts3.
D . approval_admin: The approval_admin role can create and modify approval rules, approval groups,
and approval stages4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html 3:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-
administration/concept/c_FormAdministration.html 4:
https://docs.servicenow.com/bundle/vancouver-platform-
administration/page/administer/approvals/concept/c_Approvals.html
How many WBS levels can be shown on the planning console?
D
Explanation:
According to the ServiceNow documentation1, the planning console can show as many WBS levels as
desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded
or collapsed by clicking the plus or minus icons next to the task names. The planning console also
allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and
track progress.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html
Which property controls the changes in cost and resource plans with respect to the change in the
start date of a demand or project?
A
Explanation:
According to the ServiceNow documentation1, this property controls whether the start dates of the
resource plan, cost plan, and benefit plan are automatically updated when the start date of the
demand or project is changed. If this property is set to true, then the plans will be shifted by the
same number of days as the demand or project start date change. If this property is set to false, then
the plans will not be affected by the demand or project start date change.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html
Where is planned cost calculated from when requesting resources from a group and when resource
role is specified?
C
Explanation:
According to the ServiceNow documentation1, when requesting resources from a group and when
resource role is specified, the planned cost is calculated from the hourly rate of the specified role.
The system uses the rate card associated with the resource plan to determine the hourly rate for
each role. The other options are incorrect because:
A . The distribution costs: The distribution costs are the costs that are distributed across the project
tasks based on the resource plan allocation2.
B . The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not
the resource plan3.
D . The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items,
not the resource plan4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-
management/concept/c_DistributionCosts.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html 4:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-
management/concept/c_CIRateCards.html
If a sub-project and parent project have different project currencies, this property should be set to
true for cost roll-ups.
D
Explanation:
According to the ServiceNow documentation1, this property controls whether the cost roll-ups are
performed when a sub-project and parent project have different project currencies. If this property is
set to true, then the system converts the sub-project currency to the parent project currency using
the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system
does not perform the cost roll-ups for sub-projects with different currencies.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html
The project property to update actual effort from time card is controlled at what level?
D
Explanation:
According to the ServiceNow documentation1, the project property to update actual effort from time
card is controlled at the project level. This property is called Update actual effort from time card and
it determines if the Actual effort field on the Dates tab should be updated based on the hours
entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project
and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task
forms.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html
The color band at the top of the project card in Project Workspace displays what project attribute?
A
Explanation:
According to the ServiceNow documentation1, the color band at the top of the project card in
Project Workspace displays the project status. The project status is a calculated field that indicates
the health of the project based on the schedule, cost, and scope variance. The color band can be
green, yellow, or red, depending on the status value. The other options are incorrect because:
B . Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is
displayed as a circle icon on the project card, not as a color band2.
C . State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or
Closed. The state is displayed as a text field on the project card, not as a color band3.
D . Issues: The issues are the actual problems that affect the project or its outcome. The number of
issues is displayed as a badge icon on the project card, not as a color band4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/concept/c_ProjectWorkspace.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html 3:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/reference/r_ProjectTable.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html
Which is the minimum role that has access to the Project Administration > Settings > Preferences-
Project module?
D
Explanation:
According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has
access to the Project Administration > Settings > Preferences-Project module. This role can configure
the project preferences, such as the default project template, the default project currency, and the
default project status. The other options are incorrect because:
A . it_program_manager: The it_program_manager role can create and manage programs, but not
project preferences2.
B . sys_admin: The sys_admin role can access all modules and features on the platform, but it is not
the minimum role required for the Project Administration > Settings > Preferences-Project module3.
C . it_project_manager: The it_project_manager role can create and manage projects, but not project
preferences4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/reference/r_Roles.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html 3:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-
and-groups/concept/c_Roles.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-
management/page/product/project-management/concept/c_ProjectManagement.html
Which role is needed to group related projects and demands?
A
Explanation:
According to the ServiceNow documentation1, the it_program_manager role is needed to group
related projects and demands. This role can create and manage programs, which are containers for
projects and demands that share a common goal or objective. The other options are incorrect
because:
B . it_project_manager: The it_project_manager role can create and manage projects, but not group
them into programs2.
C . it_demand_manager: The it_demand_manager role can create and manage demands, but not
group them into programs3.
D . it_project_user: The it_project_user role can view and edit project tasks, but not create or
manage projects, demands, or programs4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html 3:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-
management/concept/c_DemandManagement.html 4:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/reference/r_Roles.html