What is the purpose of the Domain Separation Center?
D
Explanation:
The purpose of the Domain Separation Center in ServiceNow is to configure and review domain
configuration audits for errors and warnings. This tool is essential for administrators to ensure that
domain separation is correctly implemented and maintained. It helps in identifying and resolving any
issues related to domain configurations, thereby maintaining the integrity and proper functioning of
the domain-separated environment.
Reference:
•
ServiceNow Domain Separation - Basics
•
ServiceNow Domain Separation - Advanced Concepts
The Default domain should be specifically used for which purposes?
Choose 2 answers
AC
Explanation:
The Default domain in ServiceNow is specifically used for the following purposes:
1. Help identify integrations that are incorrectly creating global data: The Default domain can be used
to track and identify any integrations that are mistakenly creating data in the global domain instead
of the intended specific domain. This helps in maintaining data integrity and ensuring that data is
correctly segregated.
2. Capture records with no domain on tables that should not have global data: The Default domain is
also used to capture records that do not have a domain specified on tables where global data should
not be present. This ensures that such records are not incorrectly placed in the global domain,
maintaining the separation and security of data.
For more detailed information, you can refer to the following resources:
•
ServiceNow Support Article on Domain Separation
•
Developing Domain-Separated Applications
Which represents the direction in the domain hierarchy in which can you see data?
A
Explanation:
In ServiceNow, domain separation allows for hierarchical data visibility. Users in a parent domain can
see data in their child domains, which is referred to as downstream visibility. This ensures that
higher-level domains have access to the data of their subdomains, facilitating centralized
management and oversight. However, users in child domains cannot see data in their parent
domains (upstream) or sibling domains unless explicitly granted access.
Reference:
•
ServiceNow Domain Separation Documentation1
•
ServiceNow Knowledge Base on Domain Separation2
To extend a data separated base table and have the table extension also be data separated, you
must:
A
Explanation:
To extend a data-separated base table and ensure that the table extension is also data-separated,
you must add the sys_domain, sys_overrides, and Domain Path fields. This ensures that the new
table inherits the domain separation properties of the base table, maintaining data integrity and
security across different domains.
•
sys_domain: This field references the Domain table and is essential for domain separation.
•
sys_overrides: This field is used to manage overrides in the domain-separated environment.
•
Domain Path: This field helps in maintaining the hierarchical structure of domains.
Reference:
•
ServiceNow Domain Separation Documentation
•
ServiceNow Knowledge Base Article
Even though the Inbound Actions table has a domain field, records in this table should all be placed
in this single location within the domain hierarchy.
D
Explanation:
In ServiceNow, even though the Inbound Actions table has a domain field, records in this table
should all be placed in the Global domain. This is because inbound actions, such as inbound email
actions, are designed to be accessible across the entire platform, regardless of the specific domain.
By placing these records in the Global domain, ServiceNow ensures that the actions can be executed
and managed universally, without domain-specific restrictions.
For example, if an inbound email action creates an incident, the system creates the incident in the
same domain as the user in the Caller field. If that user is not in the User [sys_user] table, the
incident is placed in the Global domain1.
This approach maintains the integrity and accessibility of inbound actions across the platform.
1: ServiceNow Inbound Email Actions Documentation
Process Domains are used to consolidate process updates for easy maintenance. What is the
recommendation for handling such domains?
D
Explanation:
When handling process domains in ServiceNow, the recommended approach is to create overrides in
the process domain rather than updating the global processes. This strategy ensures that any
customizations or specific requirements for a particular domain do not interfere with the global
processes, which are intended to be standard and consistent across the entire organization.
Creating overrides in the process domain allows for more granular control and flexibility, enabling
specific adjustments without impacting the overall system’s integrity. This approach aligns with best
practices for maintaining system stability and ensuring that updates or changes are isolated to the
relevant domain.
For more detailed information, you can refer to the following resources:
•
ServiceNow Learning Portal
•
ServiceNow Knowledge Base
•
ServiceNow Developer Portal
Select the recommended approach to Domain Separation
D
Explanation:
ServiceNow recommends a domain separation approach that maximizes the use of standard
configurations while minimizing custom configurations. This approach ensures maintainability,
scalability, and ease of upgrades. The recommended approach is:
•
80% or more Standard: Utilizing out-of-the-box (OOTB) configurations as much as possible to
leverage ServiceNow’s built-in capabilities and best practices.
•
15% or more data-driven: Using data-driven configurations to adapt to specific business
needs without extensive custom coding.
•
Less than 5% Configuration: Minimizing custom configurations to reduce complexity and
potential issues during upgrades.
This strategy aligns with ServiceNow’s best practices for domain separation, ensuring that the system
remains robust and easier to manage.
1: ServiceNow Domain Separation Best Practices 2: Understanding Domain Separation in ServiceNow
How should you assign user record to a specific domain other than the one based on their company?
A
Explanation:
To assign a user record to a specific domain other than the one based on their company, you should
use the “Managed Domain” option and set their domain field to the desired domain. This method
allows administrators to manually assign a user to a different domain, ensuring that the user has the
appropriate access and permissions within that domain.
Reference:
•
ServiceNow Documentation on Domain Separation explains how to set the domain for a user.
•
ServiceNow Developer Documentation provides detailed information on domain separation
and managing domains.
Visibility can be granted to users by which of the following means:
Choose 2 answers
BC
Explanation:
Visibility in ServiceNow can be granted to users through Group Membership and Role.
•
Group Membership: Users can be assigned to specific groups, and these groups can be
granted visibility to certain records or functionalities within ServiceNow. This method allows for
efficient management of user permissions based on their group affiliations.
•
Role: Roles define a set of permissions that can be assigned to users. By assigning roles to
users, administrators can control what users can see and do within the platform. Roles are a
fundamental part of access control in ServiceNow.
Reference:
•
ServiceNow User Criteria and Access Control
•
ServiceNow Group Management
Why would you set Choice Action to Ignore on a transform field map?
A
Explanation:
Setting the Choice Action to “Ignore” on a transform field map in ServiceNow is used to avoid
inserting dummy referenced records into the global domain. When importing data, if the system
encounters a reference field value that does not match any existing records, setting the Choice Action
to “Ignore” will prevent the creation of a new, potentially incorrect record. Instead, the system will
skip the field and leave it blank, ensuring data integrity and avoiding the clutter of unnecessary
records.
For more detailed information, you can refer to the following resources:
•
ServiceNow Support Article on Transform Maps
•
Choice Action Field in ServiceNow