ServiceNow cis-sm practice test

Exam Title: Service Mapping

Last update: Dec 08 ,2025
Question 1

In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?

  • A. Port scan
  • B. Classification
  • C. Classification and Identification
  • D. Identification and Exploration
Answer:

C


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Question 2

In Pattern Designer, which one of the following best describes the Create Connection step?

  • A. Provides information about integrations to the host
  • B. Provides information about relationships between cluster members
  • C. Provides information about outbound connections to other CIs
  • D. Provides information about relationships between the host and installed software
Answer:

C


Explanation:
Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/t_DefineConnecSectionPatDef.html

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Question 3

Which one of the following best describes the definition of an Entry Point?

  • A. A method by which a user interacts with a service or a CI interacts with another CI
  • B. A type of communication taking place between applications
  • C. A template of attributes that define a communication type between applications
  • D. A Host::Hosted on relation between CIs
Answer:

A


Explanation:
Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/reference/r_EntryPointsforBizSvcDef.html

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Question 4

In Service Mapping, when discovery is started, what is the execution strategy used to run
Identification Sections?

  • A. Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.
  • B. Identification Sections are executed randomly and the data gathered by the successful sections are merged.
  • C. Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.
  • D. Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.
Answer:

B


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Question 5

Which one of the following Linux commands can be used by a non root user to return the process ID
listening on port 8080?

  • A. sudo netstat -an -p TCP | grep :8080
  • B. sudo netstat -anp | grep :8080
  • C. netstat -anp | grep :8080
  • D. netstat -an -pid * | grep :8080
Answer:

C


Explanation:
Reference:
https://old.wiki/index.php/ServiceNow_ServiceWatch_Discovery_Credentials_and_Connectivity

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Question 6

Which one of the following best describes the process that Service Mapping uses to run a command
on a target device?

  • A. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
  • B. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
  • C. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
  • D. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.
Answer:

B


Explanation:
Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/mid-server/concept/c_MIDServerSelector.html

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Question 7

In Event Management, which of the following rules allows for automatic task creation?

  • A. Alert Management
  • B. Event
  • C. Task
  • D. Alert Correlation
Answer:

A


Explanation:
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-
event- management-blueprint.pdf

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Question 8

During ServiceNow Discovery, which one of the following is the approximate number of host IPs that
are port scanned with a Discovery Schedule configured with an IP network as shown?
180.181.0.0/16

  • A. ~5 million
  • B. ~1 million
  • C. ~65 thousand
  • D. ~500,000 thousand
Answer:

C


Explanation:
Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/discovery/reference/discovery-ip-address-configuration.html

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Question 9

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a
successful implementation of ServiceNow Discovery, however which of the following targets will not
be discovered?

  • A. Windows Active Directory Servers
  • B. Windows DHCP Servers
  • C. Windows Domain Controller Servers
  • D. Windows DNS Servers
Answer:

A


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Question 10

Which one of the following is true for variables defined in an Identification Section?

  • A. Identification Section variables can also be used in all other Identification Sections in any pattern.
  • B. Identification Section variables can also be used in Parent CI Types.
  • C. Identification Section variables can also be used in all other Identification Sections in the same pattern.
  • D. Identification Section variables can also be used in Connection Sections for any pattern.
  • E. Identification Section variables can also be used in Connection Sections for the same pattern.
Answer:

C


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