ServiceNow cis-sam practice test

What is the definition of Partially Normalized?

• A. A discovery model normalized based on publisher field alone.
• B. The software discovery model has not yet completed its run through the normalization process.
• C. A discovery model was normalized based on publisher and product fields only.
• D. A discovery model was normalized based on publisher, product, version fields.

Creation of a template can help facilitate future data imports and be reused to import and transform
data.

• A. True
• B. False

Additional Software Model Lifecycles phases can be added as
.

• A. Options
• B. Items
• C. Choices
• D. Selections

When creating custom products: (Choose the best answer.)

• A. Custom products should not be tracked in ServiceNow.
• B. Custom products should not be created for anything included in the content library.
• C. Custom products are automatically created in the content library.
• D. Custom products should be created for anything included in the content library.

Client access is the right to use for a specific amount of time.

• A. True
• B. False

Coalesce can only use a single field to uniquely identify a record.

• A. True
• B. False

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define
processes and requirements for engagement and finalize delivery plan and user stories?

• A. Transition
• B. Close
• C. Create
• D. Prepare
• E. Initiate
• F. All of the above

A(n)__________ is required for a user or device to consume software rights.

• A. License
• B. Allocation
• C. Entitlement
• D. Workflow

HOTSPOT
Define the three catalogs that support the request and procurement process.

What is used to determine if installations are a part of a suite only when the suite parent is not
discovered on a device?

• A. inference percent
• B. product results
• C. software model
• D. model bundles