ServiceNow cis-itsm practice test

Exam Title: certified implementation specialist - it service management

Last update: Jul 10 ,2025
Question 1

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

  • A. Date
  • B. Due Date
  • C. Date Picker
  • D. Duration
Answer:

c

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Question 2

Which of the following cannot be defined or set through a Catalog UI Policy?

  • A. Apply a requirement to all form views
  • B. Setting a variable to mandatory
  • C. Reverse UI Policy if conditions are false
  • D. Setting a variable to read-only
Answer:

c

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Question 3

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

  • A. Too many options may confuse users and increase mis-categorization
  • B. Choices have no additional metadata to drive process
  • C. It is difficult to implement
  • D. It is not part of the baseline instance
Answer:

ab

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Question 4

In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state is set on the problem record?

  • A. Assess
  • B. Draft
  • C. Root Cause Analysis
  • D. Fix in Progress
Answer:

b

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Question 5

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

  • A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
  • B. Create a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
  • C. Deactivate the baseline Change - Emergency - Authorize Flow
  • D. Unpublish the baseline Change - Emergency - Authorize Flow
Answer:

a

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Question 6

Your customer would like to add a field to the Something is Broken record producer form.

Which formatter would you use to add the field?

  • A. Form Designer
  • B. Record Producer Form Designer
  • C. Default Variables Editor
  • D. Variable Designer
  • E. Editor
Answer:

b

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Question 7

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

  • A. Change Approval Policy
  • B. Change Assess Approval Subflow
  • C. Change Approval Matrix
  • D. Change Approval Subflow
Answer:

c

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Question 8

On the Unauthorized Change Properties module what can you configure? (Choose two.)

  • A. Enable/Disable creation of Unauthorized changes
  • B. Maximum number of unauthorized change records for a CI
  • C. Unauthorized Change Dashboard
  • D. CI classes to monitor
Answer:

ab

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Question 9

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

Default
Major incidents
Self Service
Mobile

What are these UI layouts called in the Now Platform?

  • A. Form Layouts
  • B. Workspaces
  • C. Forms
  • D. Form Designs
  • E. Views
Answer:

e

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Question 10

When you activate the ITSM Roles plugin, what additional granular roles are created for the Incident application? (Choose two.)

  • A. sn_incident_update
  • B. sn_incident_read
  • C. sn_incident_write
  • D. sn_incident_insert
Answer:

bc

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