ServiceNow cis-itsm practice test

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

• A. Date
• B. Due Date
• C. Date Picker
• D. Duration

Which of the following cannot be defined or set through a Catalog UI Policy?

• A. Apply a requirement to all form views
• B. Setting a variable to mandatory
• C. Reverse UI Policy if conditions are false
• D. Setting a variable to read-only

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

• A. Too many options may confuse users and increase mis-categorization
• B. Choices have no additional metadata to drive process
• C. It is difficult to implement
• D. It is not part of the baseline instance

In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state is set on the problem record?

• A. Assess
• B. Draft
• C. Root Cause Analysis
• D. Fix in Progress

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

• A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
• B. Create a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
• C. Deactivate the baseline Change - Emergency - Authorize Flow
• D. Unpublish the baseline Change - Emergency - Authorize Flow

Your customer would like to add a field to the Something is Broken record producer form.

Which formatter would you use to add the field?

• A. Form Designer
• B. Record Producer Form Designer
• C. Default Variables Editor
• D. Variable Designer
• E. Editor

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

• A. Change Approval Policy
• B. Change Assess Approval Subflow
• C. Change Approval Matrix
• D. Change Approval Subflow

On the Unauthorized Change Properties module what can you configure? (Choose two.)

• A. Enable/Disable creation of Unauthorized changes
• B. Maximum number of unauthorized change records for a CI
• C. Unauthorized Change Dashboard
• D. CI classes to monitor

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

Default
Major incidents
Self Service
Mobile

What are these UI layouts called in the Now Platform?

• A. Form Layouts
• B. Workspaces
• C. Forms
• D. Form Designs
• E. Views

When you activate the ITSM Roles plugin, what additional granular roles are created for the Incident application? (Choose two.)

• A. sn_incident_update
• B. sn_incident_read
• C. sn_incident_write
• D. sn_incident_insert