certified implementation specialist - it service management
Last exam update: Apr 13 ,2025
Page 1 out of 20. Viewing questions 1-10 out of 203
Question 1
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
A.
Date
B.
Due Date
C.
Date Picker
D.
Duration
Answer:
c
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Question 2
Which of the following cannot be defined or set through a Catalog UI Policy?
A.
Apply a requirement to all form views
B.
Setting a variable to mandatory
C.
Reverse UI Policy if conditions are false
D.
Setting a variable to read-only
Answer:
c
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Question 3
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
A.
Too many options may confuse users and increase mis-categorization
B.
Choices have no additional metadata to drive process
C.
It is difficult to implement
D.
It is not part of the baseline instance
Answer:
ab
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Question 4
In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state is set on the problem record?
A.
Assess
B.
Draft
C.
Root Cause Analysis
D.
Fix in Progress
Answer:
b
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Question 5
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
A.
Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
B.
Create a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
C.
Deactivate the baseline Change - Emergency - Authorize Flow
D.
Unpublish the baseline Change - Emergency - Authorize Flow
Answer:
a
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Question 6
Your customer would like to add a field to the Something is Broken record producer form.
Which formatter would you use to add the field?
A.
Form Designer
B.
Record Producer Form Designer
C.
Default Variables Editor
D.
Variable Designer
E.
Editor
Answer:
b
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Question 7
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
A.
Change Approval Policy
B.
Change Assess Approval Subflow
C.
Change Approval Matrix
D.
Change Approval Subflow
Answer:
c
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Question 8
On the Unauthorized Change Properties module what can you configure? (Choose two.)
A.
Enable/Disable creation of Unauthorized changes
B.
Maximum number of unauthorized change records for a CI
C.
Unauthorized Change Dashboard
D.
CI classes to monitor
Answer:
ab
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Question 9
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
Default Major incidents Self Service Mobile
What are these UI layouts called in the Now Platform?
A.
Form Layouts
B.
Workspaces
C.
Forms
D.
Form Designs
E.
Views
Answer:
e
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Question 10
When you activate the ITSM Roles plugin, what additional granular roles are created for the Incident application? (Choose two.)