ServiceNow cis-hr practice test

certified implementation specialist - human resources

Last exam update: Sep 28 ,2024
Page 1 out of 16. Viewing questions 1-10 out of 163

Question 1

Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

  • A. Yes. Granular delegation will automatically grant the necessary roles
  • B. Yes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the role.
  • C. Partially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself.
  • D. No. Granular delegation does not change a delegate's access to records.
Answer:

b -

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Question 2

What are the functions of a journey template owner? (Choose three.)

  • A. Manage the order and flow of the journey stages and tasks
  • B. Create task templates for their audience in a simple, user-friendly experience
  • C. Add owners and approvers to journey configurations
  • D. Change only the task templates that they own
  • E. Maintain oversight of journey templates and approval flows
Answer:

bcd

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Question 3

The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work m the HR application?

  • A. Grant them delegated developer role to the global application scope
  • B. Advise the customer this work must be completed in Production
  • C. Grant them delegated developer role only to the HR Integrations application scope
  • D. Submit an exception request to allow them to have the Admin role
Answer:

c

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Question 4

Delegated Developers are granted access only to what in which they are working?

  • A. Interfaces
  • B. APIs
  • C. Instances
  • D. Scopes
Answer:

c

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Question 5

What settings define and track cross-scope access to applications?

  • A. Access Controls
  • B. Restricted Caller Access
  • C. Access Restrictions
  • D. Business Rules
Answer:

b

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Question 6

HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

  • A. Change Layout
  • B. Delete Content
  • C. Modify Layout
  • D. Add Content
  • E. Add Layout
Answer:

ad

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Question 7

The HR Admin [sn_hr_core.admin] role allows the user to add members to groups.
What additional role is needed for an HR Admin to remove users from groups?

  • A. User Admin [user_admin]
  • B. User Writer [user_writer]
  • C. User Reader [user_reader]
  • D. HR User Admin [hr_user_admin]
Answer:

d

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Question 8

How is the HR template associated with an HR service?

  • A. On the HR service record
  • B. On the Lifecycle Event Activity Set
  • C. On the HR template record
  • D. On the HR case
Answer:

d

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Question 9

Each HR service created in _______ has a corresponding transform map job.

  • A. HR Transform Maps
  • B. HR Integration Service
  • C. HR Service Mapping
  • D. HR Schema Mapping
Answer:

a

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Question 10

If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

  • A. HR Basic [sn_hr_core.basic]
  • B. Scoped Developer [sn_hr_core.developer]
  • C. Delegated Developer [delegated_developer]
  • D. HR Manager [sn_hr_core.manager]
Answer:

c

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