If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
C
Reference:
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
When gathering requirements for HR Services, it is best to begin by defining the Service then working
upwards, categorizing in progressively more detail. What are the basic categories used?
D
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-service-categorization.html
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by
what?
C
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_HRServiceAutomation.html
If an HR Service will only be used internally by HR professionals, what is the minimum configuration
needed?
C
Reference:
https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/hr-service-delivery-rns.html
What method needs to be invoked from MatchingRuleProcessor class?
A
Reference:
https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_InvokeMatchingRuleAPI.html
In the HR Guided Setup Module, the Configuration View displays which of the following for a
Category? (Choose three.)
A,D,F
Reference:
https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRConfigViewPage.html
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they
discovered that they get an error message about a Read operation from the HR scope to the Global
scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
A
Reference:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
If the HRSD application is scoped, why can the System Administrator initially access all HR
applications after the plugin has been installed?
A
Reference:
https://community.servicenow.com/community?id=community_article&sys_id=2a3c8b32dbdfd7405
4250b55ca961930
The HR Profile table is used to track information for what Employment types? (Choose three.)
C,D,F
When does the HR Template populate information on the HR Case form?
B
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-case-template.html
If the HR Service does not have any Case options specified, HR Documents must be manually
generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
C
Reference:
https://community.servicenow.com/community?id=community_article&sys_id=95ef3353db2b1700f
eb1a851ca961945
User authentication and Instance restriction are examples of what type of security?
D
HR Profiles may be created for multiple employees using conditions and criteria in which module?
C
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_GenHRProfile.html
If an HR Services needs to be accessible to employees on the Employee Service Center, what field
must be completed on the HR Service?
D
Reference:
https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-service.html
The ServiceNow SIM methodology is based around what generic methodologies?
D
Reference:
https://community.servicenow.com/community?id=community_question&sys_id=1dc44be9dbd8db
c01dcaf3231f96198c