ServiceNow cis-hr practice test

What types of HR Document templates may be created in ServiceNow? (Choose two.)

• A. Document Templates
• B. Word document templates
• C. PDF document templates
• D. Text document templates

What are the advantages of removing the HR Admin role from the system Admin role after the HR
Implementation tasks have been completed? (Choose two.)

• A. This ensures that HR has control over further HR configurations.
• B. The HR Admin role should remain a part of the system Admin role.
• C. This ensures that confidential HR data is only accessible to users with an HR role.
• D. It is not necessary because the system Admin always has access to all HR data.

What does ServiceNow now call the HR application?

• A. HRDS - HR Deliver Service
• B. HRSM - HR Service Management
• C. HRMS - HR Management System
• D. HRSD - HR Service Delivery

What defines an employee's access to the HR Service Portal / Employee Service Center?

• A. Group membership
• B. User Criteria
• C. HR Criteria
• D. Client Roles

What kind of records do HR Requests create?

• A. HR Incidents
• B. HR Files
• C. HR Problems
• D. HR Cases

In the HR Guided Setup Module, why are some tasks locked in the Task view?

• A. They require an elevated role to access.
• B. They are deprecated tasks that should not be completed.
• C. They require other tasks to be completed first.
• D. They require a plugin to be activated first.

Which of the following are examples of HR application scopes? (Choose four.)

• A. Human Resources: COE
• B. Human Resources: Core
• C. Human Resources: Knowledge
• D. Human Resources: Integrations
• E. Human Resources: Lifecycle Events
• F. Human Resources: Global
• G. Human Resources: Service Portal

How can an HR Administrator or Content writer limit which employees will see content on the
Employee Service Center?

• A. All employees will see the same information
• B. Client roles automatically limit what is visible to employees
• C. Using User Criteria
• D. Using HR Criteria

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the
subject person does not meet the criteria for that Activity?

• A. the activity must be manually closed by the HR professional
• B. the Lifecycle Event will be canceled
• C. the activity must be manually closed by the Subject person
• D. the activity will be skipped

The ServiceNow SIM methodology is based around what generic methodologies?

• A. Waterfall and Rapid Application Development (RAD)
• B. Agile and Waterfall
• C. Prince
• D. Scrum and XP