ServiceNow cis-hr practice test

Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

• A. Yes. Granular delegation will automatically grant the necessary roles
• B. Yes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the role.
• C. Partially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself.
• D. No. Granular delegation does not change a delegate's access to records.

What are the functions of a journey template owner? (Choose three.)

• A. Manage the order and flow of the journey stages and tasks
• B. Create task templates for their audience in a simple, user-friendly experience
• C. Add owners and approvers to journey configurations
• D. Change only the task templates that they own
• E. Maintain oversight of journey templates and approval flows

The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work m the HR application?

• A. Grant them delegated developer role to the global application scope
• B. Advise the customer this work must be completed in Production
• C. Grant them delegated developer role only to the HR Integrations application scope
• D. Submit an exception request to allow them to have the Admin role

Delegated Developers are granted access only to what in which they are working?

• A. Interfaces
• B. APIs
• C. Instances
• D. Scopes

What settings define and track cross-scope access to applications?

• A. Access Controls
• B. Restricted Caller Access
• C. Access Restrictions
• D. Business Rules

HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

• A. Change Layout
• B. Delete Content
• C. Modify Layout
• D. Add Content
• E. Add Layout

The HR Admin [sn_hr_core.admin] role allows the user to add members to groups.
What additional role is needed for an HR Admin to remove users from groups?

• A. User Admin [user_admin]
• B. User Writer [user_writer]
• C. User Reader [user_reader]
• D. HR User Admin [hr_user_admin]

How is the HR template associated with an HR service?

• A. On the HR service record
• B. On the Lifecycle Event Activity Set
• C. On the HR template record
• D. On the HR case

Each HR service created in _______ has a corresponding transform map job.

• A. HR Transform Maps
• B. HR Integration Service
• C. HR Service Mapping
• D. HR Schema Mapping

If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

• A. HR Basic [sn_hr_core.basic]
• B. Scoped Developer [sn_hr_core.developer]
• C. Delegated Developer [delegated_developer]
• D. HR Manager [sn_hr_core.manager]