ServiceNow cis-ham practice test

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

• A. Asset and CI Action
• B. Asset-CI Task Action
• C. Asset Task Action
• D. Asset Action

What minimum role is required in order to use the Hardware Asset dashboard?

• A. asset
• B. asset_manager
• C. ham_user
• D. ham_admin
• E. inventory_admin

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

• A. Reduces manual intervention
• B. Reduces field agent training
• C. Increases data accuracy
• D. Reduces process cost
• E. Increases speed of updates

During an inventory audit, what happens if you accidentally scan the same asset twice?

• A. The first scan is imported
• B. Both records are imported
• C. HAM automatically removes duplicates
• D. The most recent scan is imported

What role is required to use the Hardware Model Normalization Overview dashboard?

• A. ham_normalization
• B. ham_user
• C. ham_admin
• D. asset_manager
• E. asset

When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.)

• A. The stockroom manager must have a valid email address
• B. The stockroom must have an assigned manager
• C. The stockroom must have an assignment group
• D. The stockroom manager must have a valid mobile phone
• E. The stockroom manager must have a valid time zone

Which values does the Asset tracking strategy field provide to affect individual models? (Choose three.)

• A. Create consumable asset
• B. Don't create assets
• C. Merge CI
• D. Leave to category
• E. Create assets

Normalization status is the level of normalization match based on what characteristics? (Choose three.)

• A. Model name
• B. Model category
• C. Model number
• D. Display name
• E. Manufacturer

What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

• A. Lease
• B. Delivery
• C. Spare parts
• D. Maintenance
• E. Storage

Publishing an item to the Service Catalog can be done by using the Publish to Hardware Catalog related link in:

• A. Product Catalog
• B. Inventory Catalog
• C. Asset Catalog
• D. Supplier Catalog