A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the
following? (Choose three.)
A,C,D
Explanation:
To find the answer, I searched for “ServiceNow Hardware Asset Management IT asset vs. CI” using
my search_web tool.
I found several relevant web pages that explain the difference between an IT asset and a CI in
ServiceNow.
I learned that an IT asset is any financially valuable component that can contribute to the delivery of
an IT product or service, while a CI is any component that needs to be managed in order to deliver an
IT service12.
I also learned that an IT asset is often a CI, but not all CIs are IT assets12.
Therefore, a component is considered an IT asset vs. a CI when you want to do the following:
Manage its procurement, maintenance, or retirement
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts
These are the aspects that relate to the financial value and lifecycle of the component, which are
relevant for IT asset management34.
The other options, such as tracking its operational information and knowing its relationships to other
assets in the CMDB, are more relevant for CI management, which is part of configuration
management35.
Which of the following are considered assets? (Choose three.)
A,C,D
Explanation:
According to the ServiceNow documentation, an asset is "any tangible or intangible item that might
have value for an organization"1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle,
Software Entitlement, and Facility1.
These general classes can be used to manage various assets, such as computers, printers, software
licenses, office supplies, software subscriptions, and buildings1.
Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and
software distributions are not. References:
Asset and configuration item (CI) management - ServiceNow
What is the default display name for an asset?
C
What is the default state of a newly created asset?
A
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
A,B,C,F
What is the process of restructuring data to maintain consistency?
B
Explanation:
Normalization is the process of restructuring data to maintain consistency, accuracy, and
completeness across different sources and systems. Normalization helps to eliminate data
duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and
rules. Normalization is especially important for hardware asset management, as it enables users to
have a clear and unified view of their hardware models, manufacturers, product names, device
types, and other attributes. ServiceNow Hardware Asset Management provides a feature called
Hardware Model Normalization, which allows users to normalize the details of their hardware and
consumable models using predefined or custom rules, data sources, and schedules. Hardware Model
Normalization can be accessed from the Hardware Asset Management application menu in the
ServiceNow platform1. References: Hardware Asset Management - ServiceNow, Hardware Asset
Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management
Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now
Support, Getting Started with ServiceNow Hardware Asset Management
What are ways to measure trustworthy data? (Choose four.)
C,D,E,F
Any normalization that has occurred on a model can be reverted by using this feature.
D
Explanation:
Hardware normalization is a process that standardizes the data of hardware and consumable models
by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules12.
Normalization can be performed manually or automatically on models in the model catalog12.
If a model has been normalized, it will have a check mark in the Normalized column in the model
list1.
To revert the normalization of a model, you can use the Revert Normalization UI action, which is
available on the model form13.
The Revert Normalization UI action will restore the original values of the model attributes that were
changed by the normalization process13.
The Revert Normalization UI action will also clear the Normalized check mark and the Normalization
Source field on the model form13. References: Work with hardware normalization - ServiceNow -
Now Support, Hardware Asset Management builds onCore Asset Management -
ServiceNow, Automation Simplifies Hardware Asset Management - ServiceNow Blog, Product
Documentation | ServiceNow
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A,B,D
Explanation:
Hardware Model Normalization is a feature that enables users to standardize the data of hardware
and consumable models, such as manufacturer, product, model, and device type. Hardware Model
Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm)
plugin, which also activates the Normalization Data Services Client
(com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that
store the normalized data and the rules for normalization. The tables that are installed with
Hardware Model Normalization are:
Device Type: This table contains the device types that are used to categorize the hardware models,
such as laptop, desktop, server, printer, etc.
Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers,
such as Dell, HP, Lenovo, etc.
Hardware Model Library: This table contains the normalized data of the hardware models, such as
manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the
Hardware Model Normalization Content Service, which is a subscription-based service that provides
the latest and most accurate data for hardware models.
Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a
unique identifier for each hardware model based on its manufacturer, product, and model. The
normalize key is used to match the hardware models with the Hardware Model Library data.
The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed
with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model
[cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci]
table, not a separate table. References: Hardware Model Normalization, Demo - HAM Professional -
Hardware Model Normalization, Hardware Asset Management
To perform hardware model normalization, which three fields from the hardware model record are
used to set the normalized display name?
B
Explanation:
To perform hardware model normalization, you need to use the Hardware Model Normalization
Content Service, which is a data service that provides standardized information about hardware
models from various manufacturers. You can access this service from the Hardware Model
Normalization module under Asset Management. To set the normalized display name for a hardware
model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For
example, “iPhone 12 Pro”.
Manufacturer: This is the name of the manufacturer of the hardware model. For example, “Apple”.
Model number: This is the unique identifier of the hardware model assigned by the manufacturer.
For example, “A2341”.
The normalized display name is a combination of these three fields, separated by commas. For
example, “iPhone 12 Pro, Apple, A2341”. The normalized display name helps you to easily identify
and compare hardware models across different sources and platforms. References: Hardware Model
Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware
normalization, Hardware Asset Management - ServiceNow