When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?
c
Where can dispatchers view the location history of field agents to track and review their activities over a historical period?
a
What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?
b
What state must a work order request be in to set dependencies for work order tasks?
e
As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
a
When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)
bc
What determines which tasks appear on the task panel in dispatcher workspace?
d
When can work order tasks be dispatched?
b
What controls the visibility of the Optimize route option in the more actions menu in the agent card on dispatcher workspace?
a
Which operational role typically creates personal events for an agent's calendar?
b