ServiceNow cis-em practice test

certified implementation specialist - event mangement

Last exam update: May 08 ,2025
Page 1 out of 10. Viewing questions 1-10 out of 109

Question 1

How would you interpret the following data in the Operational Intelligence Insights Explorer?

  • A. win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
  • B. win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
  • C. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
  • D. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies
Answer:

d

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Question 2

What applications are included in the ITOM Health product?

  • A. Event Management and Operational Intelligence
  • B. ITOM Visibility
  • C. Discovery and Service Mapping
  • D. Cloud Management
Answer:

a

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Question 3

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

  • A. CI name, Fully qualified domain name, IP or MAC address
  • B. CI name, Webserver name, IP or MAC address
  • C. CI name, Fully qualified domain name, SSH public host keys
  • D. System class name, Fully qualified domain name, IP or MAC address
Answer:

a

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Question 4

What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

  • A. ServiceNow is installed within your datacenter providing you complete control
  • B. All applications are built on the Oracle database standard, providing uniformity across products
  • C. All applications that are built by ServiceNow utilize the same data model and code base
  • D. ServiceNow runs on supported Windows servers and is managed through Windows Update
  • E. A single table houses all data elements within ServiceNow
  • F. ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record
Answer:

b

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Question 5

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

  • A. Set the evt_mgmt.incident_closes_alert
  • B. Set the evt_mgmt.alert_closes_incident
  • C. Switch over to the alert form and close the alert manually
  • D. Create a business rule on the alert table to match the associated Incident with its respective alert
  • E. Create a business rule on the incident table
Answer:

a

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Question 6

MID Servers provide important functions in your ITOM Health deployment.
What does MID stand for?

  • A. Management, Instrumentation, and Discovery
  • B. Messaging, Integration, and Data
  • C. Monitoring, Insight, and Domain
  • D. Maintenance, Information, and Distribution
Answer:

a

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Question 7

Agent Client Collector can perform application service monitoring by configuring what option?

  • A. An alert management rule
  • B. A proxy agent
  • C. A distributed cluster
  • D. An event rule
  • E. A REST API
Answer:

b -

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Question 8

When sending data from the monitoring source to the additional_info field, what format is supported?

  • A. XML
  • B. JSON
  • C. YAML
  • D. Comma separated
Answer:

b

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Question 9

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

  • A. Fluctuating
  • B. Swinging
  • C. Flipping
  • D. Flapping
Answer:

d

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Question 10

Which is the best option to reduce latency issues when receiving events?

  • A. Verify bucket field in em_event table > 0
  • B. Verify event_processor_job_count = 2
  • C. Verify event_processor_job_count = 0
  • D. Verify event_processor_enable_multi_node = 2
Answer:

d

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