ServiceNow cis-em practice test

What are the valid states an alert can be in during its lifecycle?

• A. Open, Reopen, Flapping, Closed
• B. New, Updating, Waiting, Complete
• C. Open, Updating, Swinging, Closed
• D. Open, Warning, Flapping, Clear

What Event Management module allows for configuration of automatic task creation?

• A. Alert management rules
• B. Task rules
• C. Event rules
• D. Alert correlation rules

You have a system configured with a MID Web Server using Basic authentication to enable
Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is
getting through to the MID Server.
What is the most likely cause of the issue?

• A. The MID Web Server needs to be Restarted
• B. The MID Web Server needs to be Started
• C. An invalid secret key is being passed in the header information of the URL for the REST request
• D. An invalid password is set in the MID Web Server Context

In the event table, which field maps the external attributes from the target system?

• A. Resource
• B. Description
• C. Source
• D. Additional Information

By default, the Alert Console displays what type of alerts?

• A. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
• B. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
• C. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
• D. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
• E. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

Which are recommended best practices for Event Management? (Choose three.)

• A. Filter out events on ServiceNow Instance for easier consolidation and aggregation.
• B. Promote all events to alerts during initial implementation until you fully understand which should be ignored.
• C. Filter out events at source rather than in the ServiceNow instance.
• D. Base-line “normal-state” events to filter out background noise.
• E. Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

For an incoming event with a matching message key, what allows an existing alert to be
automatically closed?

• A. In the event rule, set the Severity to 0
• B. In the alert rule, set the Severity to 0
• C. In the alert rule, set the Severity to -1
• D. In the event rule, set the Severity to -1

A support agent resolves an incident associated with an alert, but the alert does automatically close
even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

• A. The support agent does not have the evt_mgmt_user role.
• B. The support agent only has the evt_mgmt_admin role.
• C. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
• D. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

What are the two most accurate statements regarding the ServiceNow CMDB (configuration
management database) and CIs (configuration items)?

• A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
• B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
• C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
• D. A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

What would you use as a central location to explore the CMDB class hierarchy, CI table definitions,
and CIs?

• A. CI Remediations
• B. CI Relation Types
• C. CI Identifiers
• D. Process to CI Type Mapping
• E. CI Class Manager