ServiceNow cis-em practice test

How would you interpret the following data in the Operational Intelligence Insights Explorer?

• A. win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
• B. win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
• C. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
• D. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies

What applications are included in the ITOM Health product?

• A. Event Management and Operational Intelligence
• B. ITOM Visibility
• C. Discovery and Service Mapping
• D. Cloud Management

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

• A. CI name, Fully qualified domain name, IP or MAC address
• B. CI name, Webserver name, IP or MAC address
• C. CI name, Fully qualified domain name, SSH public host keys
• D. System class name, Fully qualified domain name, IP or MAC address

What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

• A. ServiceNow is installed within your datacenter providing you complete control
• B. All applications are built on the Oracle database standard, providing uniformity across products
• C. All applications that are built by ServiceNow utilize the same data model and code base
• D. ServiceNow runs on supported Windows servers and is managed through Windows Update
• E. A single table houses all data elements within ServiceNow
• F. ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

• A. Set the evt_mgmt.incident_closes_alert
• B. Set the evt_mgmt.alert_closes_incident
• C. Switch over to the alert form and close the alert manually
• D. Create a business rule on the alert table to match the associated Incident with its respective alert
• E. Create a business rule on the incident table

MID Servers provide important functions in your ITOM Health deployment.
What does MID stand for?

• A. Management, Instrumentation, and Discovery
• B. Messaging, Integration, and Data
• C. Monitoring, Insight, and Domain
• D. Maintenance, Information, and Distribution

Agent Client Collector can perform application service monitoring by configuring what option?

• A. An alert management rule
• B. A proxy agent
• C. A distributed cluster
• D. An event rule
• E. A REST API

When sending data from the monitoring source to the additional_info field, what format is supported?

• A. XML
• B. JSON
• C. YAML
• D. Comma separated

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

• A. Fluctuating
• B. Swinging
• C. Flipping
• D. Flapping

Which is the best option to reduce latency issues when receiving events?

• A. Verify bucket field in em_event table > 0
• B. Verify event_processor_job_count = 2
• C. Verify event_processor_job_count = 0
• D. Verify event_processor_enable_multi_node = 2