If a customer asks you how ServiceNows ServiceMapping application works in order to support
APM, how would you explain it?
Stephen is attempting to summarize for the customer how all of the applications that support APM
are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI
What are the business problems that customers are trying to resolve by utilizing Application Portfolio
Management (APM)? (Choose two.)
What is the name of the basic plugin for the APM application?
What are the three segments of the Business Application Costing Model? (Choose three.)
When you approve a retire a Business Application request, which system property determines
whether a project or a demand is created?
Stephen discovers that his customer is looking to achieve Basic Rationalization including application
scoring. What APM maturity level does this align to?
What key components of ServiceNow does APM leverage? (Choose three.)
What is the guiding framework that a project team should use when designing the APM
ServiceNow's Common Services Data Model (CSDM) is the guiding framework that the project team
should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a
key connection point between business applications and other entities in ServiceNow platform.
Which of the following fields represents the granular licensable version of the software and is used to
calculate the technology risk?
When a business application request is approved, a record is created in the business application
table. What is the state of the business application at this point?
C. In Production
What relationship type is used to describe a relationship between a business capability and a
Why would enterprise architects be interested in APM outcomes? (Choose two.)
The capability map provides a hierarchical view of the business capabilities in an organization. How
many levels does the capability hierarchy support in its series?
Which attributes can be used to categorize business applications? (Choose four.)