ServiceNow cis-apm practice test

Which of the following fields represents the granular licensable version of the software and is used to
calculate the technology risk?

• A. Lifecyle Model
• B. Ignore Technical Risk
• C. Lifecycle Release
• D. Lifecycle Full Version

What is the guiding framework that a project team should use when designing the APM
architecture?

• A. Information Technology Infrastructure Library (ITIL)
• B. Project Management Professional (PMP)
• C. Common Services Data Model (CSDM)
• D. Design Implementation Outcomes (DIO)

What key components of ServiceNow does APM leverage? (Choose three.)

• A. Discovery
• B. Service Mapping
• C. Service Catalog
• D. Application Services
• E. HR

Stephen discovers that his customer is looking to achieve Basic Rationalization including application
scoring. What APM maturity level does this align to?

• A. Level 2
• B. Level 1
• C. Level 3
• D. Level 4

When you approve a retire a Business Application request, which system property determines
whether a project or a demand is created?

• A. sn_apm.retireBusinessApplication
• B. sn_apm.retireBusinessApplicationTaskType
• C. sn_apm.businessApplication
• D. sn_apm.retire

What are the three segments of the Business Application Costing Model? (Choose three.)

• A. Business Processes
• B. Manufacturers
• C. Business Applications
• D. IT Shared Services
• E. Business Units

What is the name of the basic plugin for the APM application?

• A. Application Portfolio Management
• B. Business Planner
• C. Financial Management for APM
• D. Application Portfolio Management - ATF Tests

What are the business problems that customers are trying to resolve by utilizing Application Portfolio
Management (APM)? (Choose two.)

• A. Gain a comprehensive understanding of business applications in the organization
• B. Reduce the number of governance controls
• C. Identify redundancies and decrease budgetary costs
• D. Maintain relationships with Product Vendors

Stephen is attempting to summarize for the customer how all of the applications that support APM
are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI
Iinventory?

• A. Discovery
• B. Software Asset Management
• C. APM
• D. ServiceMapping

If a customer asks you how ServiceNow’s ServiceMapping application works in order to support
APM, how would you explain it?

• A. Identifies all hardware and software CI’s and other dependencies that support that service.
• B. Drills down to provide application services, vulnerabilities and risks.
• C. Creates an API to manage seamless application services.
• D. Provides software entitlements through a top-down approach.