ServiceNow cas-pa practice test

Exam Title: Performance Analytics

Last update: Dec 25 ,2025
Question 1

What role is required to create personal targets and thresholds for users who can view an indicator
on the Analytics Hub?

  • A. pa_viewer
  • B. pa_target_admin
  • C. pa_threshold_admin
  • D. No role
Answer:

D


Explanation:
On the Analytics Hub, no roles are required to create personal targets and thresholds.
A threshold or a target can be personal or global.
A personal threshold or target is visible only to the user that created it.
A personal threshold appears as a light grey dotted line. A personal target appears as a dark line.
Personal thresholds and targets appear only on the Analytics Hub and KPI Details but not on widgets.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/pa-targets-thresholds.html

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Question 2

Which of the following are suggested when you type in a query on Analytics Q&A? (Choose three.)

  • A. Recent searches
  • B. Tables and columns
  • C. Breakdowns
  • D. Indicators
Answer:

ABD


Explanation:
When you use Analytics Q&A, the suggestions from previous searches are now shown together with
the suggested indicators, tables, and columns.
As you type in a query, Analytics Q&A suggests recent searches, indicators, tables, and columns that
match what you have typed so far. Only the tables and columns to which you have access are shown.
If Analytics Q&A cannot determine which table you want, it shows you up to three likely tables.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/analytics-q-and-a.html

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Question 3

What is an easy way for a responsible user to get real-time updates on the signals for a particular
KPI?

  • A. Monitoring the signal score on a dashboard
  • B. Receive email notifications
  • C. Schedule a report for the signal data
  • D. Manually check the KPI doe signals
Answer:

B


Explanation:
As a responsible user, you can receive email notifications about new or unresolved signals, anti-
signals, or any actions taken on signals.
You can configure how frequently you get these reminders and the maximum number of reminders
to get for a signal.
You no longer have to open KPI Signals and manually check each KPI for signals.
Scheduling a report for the signal data does not provide real-time updates.
Manually check the KPI for signals and monitoring the signal score on a dashboard requires the user
to constantly check for the updates without a pause, which is not easy.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/concept/kpi-signals-responsible-users.html

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Question 4

How should an admin activate the KPI Signals?

  • A. Raise a ServiceNow Support (HI) request
  • B. Request from the ServiceNow Store
  • C. It is active by default
  • D. Activate the sn-kpi-signals plugin
Answer:

C


Explanation:
You no longer have to activate the KPI Signals (com.snc.pa.kpi_signals) plugin. It is active by default.
If you do not want this feature, request a Now Platform administrator to set the property
com.snc.pa.activate_kpi_signals to false. Because this property does not exist by default, the
administrator must add it.
If you reactivate KPI Signals, signal detection resumes from the time you originally deactivated the
feature, not from the time you reactivated it.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/concept/process-behavior-charts-for-kpis.html

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Question 5

What does anti-signal indicate in KPI Signals?

  • A. No signal has been detected
  • B. Long-term stability
  • C. Abnormal variation in the scores of a KPI
  • D. A workflow has changed
Answer:

B


Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/concept/signal-no-signal-anti-signal.html

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Question 6

How do you create and associate breakdowns on the breakdown source form?

  • A. By selecting the 'New' button on the 'Breakdowns' related list
  • B. From the 'Additional actions' menu
  • C. From the 'Create Breakdowns' related link
  • D. By adding multiple 'Facts tables' under the Source tab
Answer:

A


Explanation:
A breakdown source is defined as a set of records from a table or database view or as a bucket group.
Multiple breakdowns can use the same breakdown source.
Breakdown sources specify which unique values, called breakdown elements, a breakdown contains.
Breakdown source records have a related list that lists the breakdowns that are based on that source.
You can create a breakdown by selecting the ‘New’ button while in this list. The list works like the
Indicators list on indicator source records.
Other options in this question do not exist on the breakdown source form.
After you create breakdowns that use this source, these breakdowns are listed in the Breakdowns
tab.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/task/t_DefiningABreakdownSource.html

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Question 7

Which of the following can be used across all the visualisations in a workspace?

  • A. Signal
  • B. Dashboard Builder
  • C. Studio
  • D. User Experience filter
Answer:

D


Explanation:
Create a single User Experience filter for use across all the visualisations in a workspace.
The filter you create is available in the workspace in which you created it.
For filters to work in workspaces, you must configure an event handler to apply the filters.
Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/create-user-exp-filters.html

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Question 8

How are responsible users reminded when a signal remains unresolved?

  • A. Via Virtual Agent
  • B. Via Connect Chat
  • C. By email notification
  • D. By text message
Answer:

C


Explanation:
As a responsible user, you receive email reminders about signals that have not been resolved.
You can configure how frequently you get these reminders and the maximum number of reminders
to get for a signal.
Responsible users get email notifications about the following:
* New signals
* Unresolved signals
* Actions to resolve signals
* 'Anti-signals,' which indicate that a KPI is long-term stable
Even responsible users without workspace access get these email notifications.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/task/configure-signal-notifications.html

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Question 9

What related list in the formula indicator record is used to navigate to the indicators used in the
formula or to their indicator sources?

  • A. Breakdowns
  • B. Contributing Indicators
  • C. Indicator Groups
  • D. Managed Sources
Answer:

B


Explanation:
Formula indicator records now include a 'Contributing indicators' related list.
Use this list to navigate to the indicators used in the formula or their indicator sources.
If you include another formula indicator in the formula, both that indicator and its contributing
indicators are listed.
Reference:
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/task/t_CreateAFormulaIndicator.html

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Question 10

Which of the following items can you view without the pa_viewer role if the indicator and
breakdown ACLs are respected? (Choose two.)

  • A. Diagnostic Results
  • B. KPI Details
  • C. Analytics Hub
  • D. Widget Statistics
Answer:

BC


Explanation:
You can rely less on roles and more on access control lists (ACLs) to secure Performance Analytics.
On new instances, you no longer need the pa_viewer role to view the following items. Instead,
indicator and breakdown ACLs are respected:
* Analytics Hub
* Text Analytics widgets
* KPI Details
* Breakdowns on workbench widgets
Performance Analytics widgets: In general, Performance Analytics widgets follow indicator and
breakdown ACLs.
Targets and Thresholds: On the Analytics Hub, no roles are required to create personal targets and
thresholds.
Reference:
https://docs.servicenow.com/bundle/quebec-release-notes/page/release-notes/analytics-intelligence-reporting/performance-analytics-rn.html

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