A UX Designer wants to understand the mental model of employees who have requested a new
internal community, The brief specifies what the employees should be able to do on the site, but the
designer needs to suggest a suitable architecture.
Which technique should be used?
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud
Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear,
consistent sales process.
What should the designer do next?
How would a UX Designer Differentiate between voice and tone?
During user interviews, a UX Designer discovers that the most common daily task for users is to look
for and view commonly used reports using the global search bar.
What should be done to improve their experience?
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page
due to the number of design elements.
Which three considerations should be made to improve the visual hierarchy of the page?
Choose 3 answers
A, B, E
Universal Containers' organization wide-defaults model is private for the Account object. A sales
repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
Sales managers want their team members to help each other close Opportunities. The Opportunity
and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the
same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different
countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize
the roles and reassign accounts owners. Which two points should an architect consider in this
Which two point should an Architect consider in this situation?
Choose 2 answers
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that
marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to
the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the
case object. How can an architect achieve this requirement?
Universal Containers (UC) uses a custom lightning component with an Apex class to display
shipment information (custom object, private OWD). UC sales managers are complaining
about two important points:
Shipment records that belong to their teams can be seen by other users.
Shipment amount should be visible only by managers, but sales reps are able to view it.Which two
features did the development team miss that is causing the problems?
Choose 2 answers.
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can
resolve. CK has determined that extensive technical planning is needed for bot effectiveness and
A UX designer is creating a customer to-do list component to replace the standard salesforce one.
Their developer is using a parent child lighting web component (LWC) structure to build the
component, creating a parent component for the list and single repeated child component for each
to do item with in list which to impact of the LWCs shadow DOM should be consider when designing
or developing the style sheets for these components
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements
is stay focused on out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers
A, B, E
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a
new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new
What are Salesforce core design principles when making design decisions?