Salesforce user experience designer practice test

W UX wants to customer the end users Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers

• A. Tab visibility is dependent on the location of the user. Different menu configurations can be set for different types of users.
• B. Navigation items are configure in the Salesforce Navigation Setup mode.
• C. Visualforce pages and Lightning pages can be included

Cloud Kicks Sales team needs in-App Guidance for key functions and processes so they can
maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/
Choose 3 answers

• A. Provide the user with a site map of all the content.
• B. Add links to printable tipsheets or training videos.
• C. Create a just-in-time pop-up content based on new feature rollouts.
• D. Provide access to specific Trailhead or MyTrailhead content.
• E. Add links to a company dictionary or glossary of key terms.

A UX Designer has recently released a feature on experience Cloud and wants to know if the feature
was successful and track usability over time.
Which research methodology should be used?

• A. Qualification
• B. Quantitative
• C. Qualitative
• D. Quantizing

Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CKs UX Designer has identified that
dynamic dashboards could be a useful tool to improve org usability and experience.
How many different dynamic dashboards could they create?

• A. Up to 3
• B. Unlimited
• C. Up to 20
• D. Up to 10

Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators
can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?

• A. Styling hooks
• B. CSS loaded as a static resource
• C. App Builder styling property
• D. SLDS utility classes

Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CKs users?

• A. Experience Cloud
• B. Sales Cloud
• C. Marketing Cloud
• D. Service Cloud

Service agents are complaining that the new custom object to track reservation has too many fields
and is duttering their layouts. All of the fields are necessary, but they would like to display fields and
sections of the record as individual components on the page layout with visibility depending on
where they are in the reservation process.
Which feature should be recommended?

• A. AppExchange Apps
• B. Dynamic Forms
• C. Process Builder
• D. In-App Prompts

Which visual design elements should be used in corporate style and branding guidelines?

• A. Typography. Color, Imagery
• B. A/B Testing, Heuristics, Dairy Studies
• C. Sketching, Wireframes, Storyboards
• D. User Stories, Scenario, UX Reviews

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface
needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

• A. Card Sorting
• B. Task Analysis
• C. Prototype testing
• D. Expert Review

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes
would improve the user experience.
How should the designer help mitigate pushback from developers?

• A. Invite them to user testing.
• B. Ask a manager or superior to do it.
• C. Let them know the designer is the expert.
• D. Hand them a printout of the design