Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
A
Explanation:
Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can
be used to calculate distances between records and display maps of accounts, contacts, leads, or
other custom objects. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm&type=5
What are two considerations an administrator should keep in mind when working with Salesforce
objects?
Choose 2 answers
BC
Explanation:
Standard objects are objects that are included with Salesforce by default, such as Account, Contact,
Lead, Opportunity, etc. They have predefined fields and functionality that support common business
processes. Custom objects are objects that you create to store information that is specific to your
organization or industry. You can create new standard objects using the Object Manager in Setup.
Reference:
https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/standard_and_custom_
objects
Users have noticed that when they click on a report in a dashboard to view the report details, the
values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
B, D
Explanation:
Dashboards show data from source reports as visual components that provide a snapshot of key
metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run
on a regular basis to reflect the most recent data from the reports. The running user of a dashboard
determines whose security settings are applied when the dashboard is run. If the running user is
different from the viewer of the dashboard, they may see different data based on their permissions
and sharing settings. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_
reports/dashboards
The marketing team wants a new picklist value added to the Campaign Member Status field for
the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
BD
Explanation:
Campaign Status is a standard picklist field on the Campaign object that indicates whether a
campaign is planned, in progress, completed, or aborted. Campaign Member Status is a custom
picklist field on the Campaign Member object that indicates how a person responded to a campaign,
such as sent, responded, registered, attended, etc. To add a new picklist value for Campaign Status,
you need to edit the field in Object Manager. To add a new picklist value for Campaign Member
Status, you need to modify the field on the Campaign Member Statuses related list on the Campaign
page layout. Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
A, B, E
Explanation:
Contract is a standard object that represents a contractual agreement between your company and a
customer. Case is a standard object that represents a customer’s question or problem that needs to
be resolved by your support team. Account is a standard object that represents an individual or an
organization involved in your business, such as customers, competitors, partners, etc. These three
objects are commonly used for service use cases in Salesforce. Reference:
https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing
simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
B
Explanation:
Before Save Flows are a type of record-triggered flow that run before a record is saved and can
update fields on that record without any additional actions or DML operations. They are faster and
more efficient than workflow rules or process builder for simple field updates when a record is
created or updated. Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_before_save_update.htm&type=5
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that focus on different energy markets. The Services team also wants to use
Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
C
Explanation:
A sales process is a set of stages that an opportunity goes through as it moves from creation to close.
A record type is a way to offer different business processes, picklist values, and page layouts to
different users based on their profiles. A page layout controls the layout and organization of detail
and edit pages for a specific object and record type combination. To meet the requirement of having
different fields and stages for each team, you need to create three sales processes for each market
segment, three record types for each sales process, and three page layouts for each record type.
Reference: https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_layout.htm&type=5
The service manager at Ursa Major Solar wants to let customers know that they have received their
cases via email and their websites. Medium-priority and high-priority cases should receive different
email notifications than low-priority cases. The administrator has created three email templates for
this purpose.
How should an administrator configure this requirement?
D
Explanation:
Auto-response rules are used to automatically send email responses to lead or case submissions
based on the criteria you define. You can create one auto-response rule per object (lead or case) and
configure multiple rule entries with different criteria and actions within that rule. To meet the
requirement of sending different email notifications based on case priority, you need to create one
auto-response rule for cases and configure three rule entries with filters for low-priority, medium-
priority, and high-priority cases respectively. Then you need to select the appropriate email template
for each rule entry action. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesautor.htm&type=5
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across
the different teams. The key place of data is the total of all sales for the year and the progress to the
enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as
a
single value?
D
Explanation:
A gauge component shows a single value along with its percentage of a total value within predefined
ranges using colors (red-yellow-green). It is useful for showing key performance indicators (KPIs)
such as total sales amount and progress towards sales goal. Reference:
https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5
A sales rep has left the company and an administrator has been asked to re-assign all their accounts
and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
B
Explanation:
The mass transfer tool allows you to transfer up to 250 records at a time from one user to another
user while keeping the existing team members intact. You can access this tool from Setup by entering
Mass Transfer Records in the Quick Find box. Reference:
https://help.salesforce.com/s/articleView?id=sf.mass_transfer_overview.htm&type=5