Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions
and Is eager to transform its constituents' experience by providing authenticated digital permit
applications and self-service for constituents Bobahaven's marketing team has provided the
consultant with branding guidelines and asset files. The project sponsor has indicated that while
brand standards are important to comply with, the speed to market of this constituent digital
experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an
authenticated digital experience with some custom branding but with an emphasis on an accelerated
development timeframe?
B, C
Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are
two templates that can be used to build and deploy an authenticated digital experience with some
custom branding but with an emphasis on an accelerated development timeframe. These templates
come with prebuilt pages, components, and themes that can be customized to match Bobahaven’s
branding guidelines and asset files. The Licenses and Permits Experience Site template can be used
to allow constituents to apply online for grants and check the progress of grant applications. The
Help Center Experience Site template can be used to provide self-service resources such as articles,
FAQs, and chat. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-
solutions-design/create-an-experience-site
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits
and licenses. However, they have noticed their call center is receiving a large number of phone calls
asking similar questions about the new permit and license application processes. Bobahaven is
looking for advice on providing up-to-date information about permit and license processes to
constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the
application process while reducing implementation and maintenance costs?
C
Explanation:
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that
provide up-to-date information about permit and license processes to constituents. By publishing
articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and
maintenance costs by not requiring login or user management for the site visitors. Constituents can
access the articles before beginning the application process and find answers to their questions
without calling the call center. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-
guided-digital-forms-with-omniscript
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing
programs; they are leveraging OmniStudio in their implementation. Post-implementation, some
stakeholders still have efficiency concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for
further Improvement?
A
Explanation:
OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for
further improvement in licensing processing. OmniStudio Tracking Service allows the government
agency to track and analyze how constituents interact with OmniScripts, DataRaptors, Integration
Procedures, FlexCards, and other OmniStudio components. The agency can use this data to optimize
the performance, usability, and efficiency of their licensing processes. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-
analyze-omnistudio-components
A public sector agency plans to use Public Sector Solutions for grants management. There are no in-
house developers in the agency, and they are worried that some of the installation steps may
potentially require development skills and the use of developer tools such as VS Code &
SalesforceDX.
Which steps for Public Sector Solutions setup and installation require the use of such developer
tools?
C
Explanation:
Deploying the DataPack Lightning Web Component Files to the Org is a step for Public Sector
Solutions setup and installation that requires the use of developer tools such as VS Code &
SalesforceDX. DataPack Lightning Web Component Files are files that contain code for displaying
DataPacks on Lightning Pages or Experience Sites. To deploy these files to the org, the agency needs
to use a developer tool that supports metadata deployment, such as VS Code & SalesforceDX.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_datapack_lwc.htm&type=5&langua
ge=en_US
A government-supported agency that helps constituents track the status of their claims is using
Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the
applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
A
Explanation:
Decision Explainer Log History is a component that can be added to see the history of Decision
Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that
have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the
date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm
&type=5&language=en_US
A public sector agency recently implemented Public Sector Solutions for license and permit use
cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential
requirements for achieving this certification is demonstrating that enhanced security, data
protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's
compliance use cases?
C
Explanation:
Salesforce Shield is a Salesforce add-on product that can be used for the agency’s compliance use
cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the
agency’s implementation. It includes three features: Platform Encryption, Event Monitoring, and
Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while
preserving critical platform functionality. Event Monitoring allows the agency to track and audit user
activity and performance across the platform. Field Audit Trail allows the agency to track changes to
sensitive data fields over time and set retention policies for field history data. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-
data-with-platform-encryption
A government agency would like 10 standardize Its grant funding process and Is looking for a solution
to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants' eligibility and
help with application prioritization?
A, B, D
Explanation:
A Decision Matrix, an Application Form, and an Expression Set are three components that can be
configured to define applicants’ eligibility and help with application prioritization. A Decision Matrix
is a component of Business Rules Engine (BRE) that can evaluate answers based on rules and
conditions and provide a decision outcome and explanation. An Application Form is a component of
OmniScript Designer that can create guided digital forms that can capture answers from applicants
and provide recommendations based on business logic. An Expression Set is a component of BRE
that can define expressions that can be reused across multiple rules or matrices. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-
guided-digital-forms-with-omniscript
A government agency wants to provide the ability for an external customer to apply for a grant They
require data about the applicant their financial status, project plans, and other details, which must
match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is
that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also
required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?
C
Explanation:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to
provide an application form like experience to enter data. OmniScripts are guided digital forms that
can capture data from external customers and provide recommendations based on business logic.
DataRaptors are data transformation tools that can map data between different objects or systems.
Integration Procedures are integration orchestration tools that can execute multiple actions in a
sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components
that can display data from multiple sources in a single view. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-
components-of-public-sector-solutions
a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and
inspection requirements. The inspection team has requested to make a few changes to the existing
inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan
template and hence unable to make any changes.
What could be the reason for this?
C
Explanation:
Once published, an Action Plan template cannot be changed is the reason why the System
Administrator is unable to see the ‘Edit’ button for the Action Plan template. An Action Plan
template is a predefined set of tasks and subtasks that can be applied to records such as cases or
permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or
deleted. To make changes to a published Action Plan template, the System Administrator needs to
clone it and create a new version of it. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=
5&language=en_US
A government agency is responsible for providing licenses to various sporting events. To acquire the
license, individuals need to pay the required fees. The System Administrator for Public Sector
Solution main responsibility is to automatically map and set the fees for each application to ensure
the correct fees are mapped.
Which Business Rules Engine tool is used here?
D
Explanation:
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the
fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and
provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee
amount based on the type of license, the city & county location, the volume of current business, and
the size of the building. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&lang
uage=en_US