An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
C, D, E
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged
from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule
To ensure that preventative maintenance work can be completed on time. Universal Containers
wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
Universal Containers sells widgets with multiple components. Based on a problem reported by a
customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during
Which feature should the Consultant recommend to meet the requirement?
Each container consists of multiple parts that are tracked by Asset records. Universal Container's
customers usually wait until several parts need service before requesting a Technician come on-site
to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
Optimization for the Midwest territory is set to automatically run each night for the next three days.
The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled
and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization
Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High'
Choose 2 answers
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have
been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
Universal Containers has dispatchers who can set up new territories, define new schedule policies,
and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning
Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
Universal Containers has a call center that responds to requests from customers and schedules time
for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents
are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
Which object can be used to share Service Appointments with Service Resources in Salesforce Field