Salesforce experience cloud consultant practice test

Salesforce Certified Experience Cloud Consultant Exam

Last exam update: May 17 ,2024
Page 1 out of 9. Viewing questions 1-15 out of 138

Question 1

Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to
create new users or reset passwords for partner employees.
What should be done to help UC with user management?

  • A. Recommend partners share user credentials.
  • B. Delegate external user administration.
  • C. Implement a limit on new users and password resets.
  • D. Create a new user form that automatically triggers a process to create a user.
Answer:

D

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murphybrown9000
5 months, 1 week ago

Answer is B


Question 2

As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the
Home page so that the layout looks slightly different than for customers from other states. The page
variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editor component?

  • A. All Platinum customers
  • B. All customers from California
  • C. All customers
  • D. All Platinum customers from California
Answer:

D

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Question 3

The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They
have created the partner as an Account, added the required Contacts, and ensured that the Welcome
Email selection is checked. However, upon review, the site administrator has found that none of the
partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly?

  • A. Double-check that the partner profile has been added to the CK site.
  • B. Ensure that the Account has been enabled as a partner Account.
  • C. Double-check that the provided email addresses are correct.
  • D. Ensure that the Contacts under the Account are enabled as partner users.
Answer:

D

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Question 4

Universal Containers (UC) has a B2C customer department that uses person accounts to track and
manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C
business wants to enable self-registration on the portal so customers can create their own user
accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-
registering on the B2C site are captured as person accounts In Salesforce?

  • A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
  • B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
  • C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
  • D. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.
Answer:

D

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Question 5

The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to
Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

  • A. Visible to Partner
  • B. Visible in Public Knowledge Base
  • C. Visible to Employee
  • D. Visible to Guest User
Answer:

A, D

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Question 6

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its
business. NIO uses person accounts for its B2C business, and business accounts with related contacts
for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have
child accounts that represent departments and opportunities at the department level that will need
to be visible to users at the parent account level. NIO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

  • A. Extend the Standard Role Hierarchy setting departments as child accounts.
  • B. Enable the External Account Hierarchy setting departments as child accounts.
  • C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
  • D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
Answer:

D

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Question 7

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to
the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

  • A. Create a peer-to-peer forum using Self Service template.
  • B. Create a self service community using Customer Service template.
  • C. Create a smart queue router using Service Cloud template.
  • D. Create virtual support agents using Chat Bot template.
Answer:

B

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Question 8

Universal Containers (UC) works with regional partners to sell localized products. UC Is actively
accepting new partner applications in certain regions. Partners can only apply using uCs referral
program, and the application form in certain regions can potentially contain a varying degree of
sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?

  • A. Create an app for the Internal business development team and allow them to generate token- based referral links for existing partners In their region.
  • B. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
  • C. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
  • D. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
Answer:

D

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Question 9

Universal Containers (UC) maintains multiple customer experiences, but only one profile for No
customer has access to more than one experience
Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers

  • A. Create a permission Set
  • B. Select a permission pot for a given experience
  • C. Select the profile for a given experience
  • D. Edit the applicable user profile
Answer:

A, B

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Question 10

Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same
partner firm, but not with any users outside of their firm?

  • A. Community User Visibility
  • B. Chatter Group Member Visibility
  • C. Site User Visibility
  • D. Portal User Visibility
Answer:

B

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Question 11

Northern Trail Outfitters (NTO) offers a new product that is different in North Americ
a. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site
manager has applied criteria to ensure that visibility for these product pages are applied as per the
requirements for each region. NTO further wants to control the users who see a specific page of this
product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers

  • A. None
  • B. Visible
  • C. Personal
  • D. Default
  • E. Audience
Answer:

A, D, E

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Question 12

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner
portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to
opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers

  • A. Only business accounts can be created as partner users
  • B. Assign Partner Community license to partner users.
  • C. Assign Customer Community Plus license to partner users.
  • D. Only person accounts can be created as partner users.
Answer:

B, C

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Question 13

Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that
gives customers the ability to pay this, manage appointments, and open cases with support. BC also
has a partner Experience site on Experience Cloud. The company's leadership has now decided to
extend access to the customer Experience site to its partners and internal Salesforce users so they
can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

  • A. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
  • B. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
  • C. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
  • D. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
Answer:

C

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Question 14

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new
style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?

  • A. Create a custom theme to apply to all Experience sites.
  • B. Reference a shared Bootstrap CSS file in all of the sites.
  • C. Create a custom template to apply to all Experience sites.
  • D. Send the style guide to Experience managers to implement.
Answer:

D

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Question 15

Get Cloudy Consulting is implementing an equity management solution for one of its financial
clients. The solution will enable the external independent financial researchers to collaborate with
internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both
personas?

  • A. Give external researchers and internal staff access to the mam org.
  • B. Create a portal for external researchers and give internal staff access to the portal.
  • C. Create a portal for external researchers and give internal staff access to the main org.
  • D. Create a portal for external researchers and create an app for internal staff.
Answer:

C

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