A university dean wants to refer students for summer engineering internships and requests a list of
people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?
B
Explanation:
Term Grades with Contact is the object that the consultant should include in the report to show the
people who earned high final scores in the Intro to Civil Engineering class. Term Grades is an object
that stores the grades that a student receives for a course offering in a specific term. Contact is an
object that stores the personal information of a student. Program Enrollment with Contact,
Education History with Account, and Course Connections with Academic Program are not objects
that can show the final scores of a class in EDA. Reference:
https://powerofus.force.com/s/article/EDA-Data-Dictionary
https://help.salesforce.com/s/articleView?id=sf.reports_builder_create.htm&type=5
The director of retention wants to use Advisor Link to track early alerts, help students schedule
appointments with their advisers, and create program plans.
Which two options are required to use Advisor Link?
Choose 2 answers.
BD
Explanation:
Customer Community Plus and Education Data Architecture (EDA) are two options that are required
to use Advisor Link. Customer Community Plus is a license type that enables users to access Advisor
Link features such as early alerts, appointments, and program plans from a portal. EDA is a data
model that provides the foundation for Advisor Link and other education solutions. Person Accounts
and Lightning Scheduler are not required to use Advisor Link. Reference:
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_requirements.htm&type=5
https://www.salesforce.org/advisor-link/
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?
C
Explanation:
Appointment Topic is an Advisor Link feature that the consultant should include in a report to better
understand why students are meeting with their advisors. Appointment Topic is a field on the
Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert
Reason, and Case Status are not Advisor Link features that show why students are meeting with their
advisors. Reference:
https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5
The new director of Admissions plans to use Salesforce for its recruitment and admissions process.
The director wants to increase the school's ranking and application yield by 15%. The President's
Office and dean are supportive and ready to launch the project.
What should the consultant confirm?
A
Explanation:
The consultant should confirm that the director has end-user support for the project, because this is
a key factor for a successful implementation. End-user support means that the people who will use
Salesforce on a daily basis are involved in the project, provide feedback, receive training, and adopt
the new system. The other options are already given in the scenario, so they do not need to be
confirmed by the consultant. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-
cloud-basics-key-stakeholders
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-
cloud-basics-change-management
A consultant is enabling Course Connections for the first time in the Education Data Architecture.
What should the consultant do first?
D
Explanation:
The first thing that the consultant should do when enabling Course Connections for the first time in
EDA is to set record types for Course Connections. Record types allow the consultant to define
different types of course connections, such as instructor, student, or teaching assistant. Record types
also determine the page layout and picklist values for each type of course connection. Running
Course Connections Backfill, setting up Course Offering Schedule, and disabling Course Enrollments
are not the first steps to enable Course Connections in EDA. Reference:
https://powerofus.force.com/s/article/EDA-Course-Connections
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
A consultant is working on an Advisor Link implementation for the undergraduate Advising
departments. Advisors must be able to view a student's classes, track milestones, set student
meetings, and integrate meetings with their Outlook calendar. The Advising department wants to
know which functionality is included with Advisor Link and whether a third-party application is
necessary.
Which function may require a third-party app?
C
Explanation:
Degree visualization is a function that may require a third-party app for Advisor Link. Degree
visualization allows advisors and students to see the progress and requirements of a degree program
in a graphical way. Advisor Link does not provide this function out of the box, so a third-party app
may be needed to achieve it. Success Plans, calendar syncing, and appointment scheduling are
functions that are included with Advisor Link and do not require a third-party app. Reference:
https://www.salesforce.org/advisor-link/
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_features.htm&type=5
The Advancements Office wants Salesforce to automatically create a supporters' score based on their
donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?
C
Explanation:
Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to
automatically create a supporters’ score based on their donation amount, giving capacity, giving
history, and relationship type to the university. Einstein Prediction Builder allows the consultant to
create custom predictive models without code, using fields from any object as inputs and outputs.
Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce
solutions that can create a supporters’ score based on the given criteria. Reference:
https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basics
A college wants to create a resource for its Center of Excellence (CoE) where users can vote on
suggestions and ...............................
What should a consultant create to meet the requirement?
C
Explanation:
A Chatter group is what the consultant should create to meet the requirement of creating a resource
for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is
a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users
can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group,
a Success Team, and a Queue are not features that can create a resource for the CoE where users can
vote on suggestions and collaborate with each other. Reference:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_basics_groups
A university's IT department uses a version control-based process for its system development and
enhancement. The department wants to test the new features the consultant has configured in a
dedicated, short term Salesforce environment.
What should the consultant use to meet the requirement?
A
Explanation:
A scratch org is a dedicated, short term Salesforce environment that the consultant can use to test
the new features they have configured in a version control-based process. A scratch org is a source-
driven and disposable deployment of Salesforce code and metadata. A scratch org is fully
configurable, allowing the consultant to emulate different Salesforce editions and features. A
Developer Edition org, a full sandbox, and a partial copy sandbox are not dedicated, short term
Salesforce environments that can be used in a version control-based process. Reference:
https://developer.salesforce.com/docs/atlas.en-
us.sfdx_dev.meta/sfdx_dev/sfdx_dev_scratch_orgs.htm
https://trailhead.salesforce.com/en/content/learn/modules/scratch-orgs
A help desk at a large university wants to track and measure average resolution times and
escalations associated with student requests for password resets.
Which solution should a consultant recommend?
D
Explanation:
Service Cloud is a solution that the consultant can recommend to track and measure average
resolution times and escalations associated with student requests for password resets. Service Cloud
allows the help desk to create, manage, and resolve cases that represent student issues or problems.
Service Cloud also provides reports and dashboards that show key metrics such as resolution time,
escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next
Best Action are not solutions that can track and measure average resolution times and escalations
associated with student requests for password resets. Reference:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics