Salesforce community cloud consultant practice test

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user
licences to access a Community. The employee profiles have been added to the Community
membership. How should the Community Cloud Consultant educate employees on how to access the
Community?
Select one or more of the following:

• A. Recommend employees use a separate username for Community access
• B. Advise employees to use the "Login in as" functionality
• C. Direct employees to the App Launcher
• D. Direct employees to the global header

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin
fulfil this requirement?
Select one or more of the following:

• A. Update the setting to Public Visibility for all Community pages
• B. Enable "Give access to public API requests on Chatter"
• C. Update the setting to "Allow access without login"
• D. Enable the "Public can access the community" checkbox

Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a
select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:

• A. Use data loader to export contacts and insert as Community users
• B. Use the Data Import Wizard to create users from contacts
• C. Enable Person Accounts and set the accounts as Community users
• D. Use the Salesforce Community user API to create users from contacts

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their
customer Community. There are 18 separate keyword criteria for this community. How many rules
are required to accommodate all of the criteria?

• A. 5
• B. 6
• C. 8
• D. 18

The Universal Containers marketing department has approved a digital experience concept. The CTO
has specified that all pages must always load within two seconds and be supported by older
browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build
the Community?
Select one or more of the following:

• A. Tabs + Visualforce Community
• B. Salesforce Sites
• C. Koa or Kokua Community template
• D. Lightning Community

- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and
limitations of containers
- Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:

• A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
• B. Establish moderation rules and processes for addressing flagged content
• C. Make sure customers are members of only the Architect and Builder Community
• D. Test the member profile permissions to make sure they are able to find and post relevant information
• E. Load test Chatter groups to make sure file and member counts won't be exceeded

Universal Containers recently launched a Lightning Community. Members can access articles and
answer each other's questions. The company wants to make sure that the Community is providing a
highly engaging experience for its members. How can the Administrator help measure of the
engagement and adoption in the Community on an ongoing
basis?
Select one or more of the following:

• A. Create custom reports and dashboards, and share them with Community managers
• B. Configure Google Analytics for the Community
• C. Download and install a Community Management package from AppExchange
• D. Set periodic email delivery for standard reports and dashboards

A coffee Company has created a Knowledge Base around its products and their usage. Prospective
customers need to search for products and view community discussions. Current customers should
be able to register and discuss the products they purchased. The coffee company will use the Asset
object to track registered products.
How should the coffee company's administrator meet these requirements?

• A. Create a public community for the Knowledge Base, and let current customers sign in to register products
• B. Create a private community for the Knowledge Base, and let all customers register themselves
• C. Create a public community for the Knowledge Base, and let current customers register products
• D. Create a public community for the Knowledge Base, and let current customers register products in private community

Universal Containers built a Community using the Customer Service Template. They want the
Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?

• A. Site.com Studio
• B. Community Builder
• C. Force.com Sites
• D. Community Settings

An organisation's administrator is tasked with setting up and configuring Reputation within a new
community. Per the provided requirements, there should be 5 (five) total reputation levels and the
point range of the highest level must start at 5001 points. Which three tasks must occur in order to
successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:

• A. Provide a custom name for each reputation level
• B. Upload a badge image for each reputation level
• C. Remove and add reputation levels as required
• D. Enable setup and display of reputation levels
• E. Configuration point ranges for the levels