Salesforce certified business analyst practice test

In what phase of the four application lifecycle milestones does this action belong? Communicate
Changes, Update Profiles and Communicate end of Changes.

• A. Build
• B. Deploy
• C. Test
• D. Plan

Up to how many Profiles can a User have?

• A. Up to 3
• B. The Administrator can have up to 3, normal users only 1.
• C. As many as required.
• D. Only 1

Which User access and sharing features would you use for the following use case: it is the first time a
user logs in and they need to be sent an email with a way to authenticate their email.

• A. 2 FA
• B. Single Sign-On
• C. Email Proof
• D. Login Link

From where can an Admin unlock a user?

• A. Setup > Locked Users > Unlock
• B. Users > Select user > Unlock
• C. Setup > Object Manager > Users > Select User > Unlock
• D. Users > Logins > Unlock Users

Which of the salesforce app providers will be able to unlock a locked user with their phones?

• A. All of them.
• B. iOS (App Store)
• C. Only those that download the app from the App Exchange.
• D. Android (Google Play)

In which of the following app markets CANT the Salesforce App be found?

• A. Google Play
• B. AppExchange
• C. App Store

What is used to declaratively move metadata from one environment to another?

• A. Data Loader
• B. Change Sets
• C. Import Wizard
• D. Ant Migration

What are the business analyst's responsibilities during the analyze phase of the Salesforce
implementation lifecycle?

• A. Complete testing, build training materials, and elicit requirements for the next iteration.
• B. Create a data dictionary, write end user documentation, and review test scripts.
• C. Gather business requirements;, create process maps, and write user stories.

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired
company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer
experience while strengthening the relationship with its customers. The business analyst (BA) has
been asked to translate the business objectives and assemble an improved and standard customer
experience.
Which strategy should the BA use to accomplish the goal?

• A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
• B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
• C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

A business analyst (BA) is compiling a list of subject matter experts to consult throughout the
discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

• A. Validating current processes
• B. Estimating the project cost
• C. Building solution design consensus