A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and
Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service
Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when
these emails are triggered for languages other than US English, while other translated content
Choose 2 answers
A company wants to migrate their existing in-house order management solution to the Salesforce
Order Management product, which will trigger post-purchase transactional emails through
Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as
well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this
solution? Choose 3 answers
B, C, D
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data
transformation tool to clean up values in the phone field using a standardized format. The export file
has more than 2 million records. During previous data loads for similar updates on the Account
object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity
for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to
resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social
Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement
features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of
functionality on its storefront. The customers using the storefront are Person and Household
Which three design and architecture considerations should a Solution Architect follow to ensure that
the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
Create_Order_On_BehaIf_Of business manager functional permissions.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person
accounts as a customer model by default.
C. Default user is required for anonymous storefront shoppers.
D. The REST calls between B2C Commerce and Service Cloud do not count towards API governor
E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
A company is In the process of defining the authoritative system for key data entitles Involved In B2C
journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences,
as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers
A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud.
The company wants to trace configuration and code changes as much as possible and ensure basic
standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers
A, B, C
A B2C Commerce merchant has multiple live sites across different brands and geographies all
supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer
service challenges caused by fragmented views of the customer. Customers occasionally use
alternate email addresses, make purchases as guests, and contact customer service anonymously.
The Success Manager believes that Customer 360 Data Manager could help them solve their
How should a Solution Architect describe the role of Customer 360 Data Manager in this context?
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and
IT teams, the Marketing team proposed introducing a leads-management process, along with a web-
to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and
subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this
solution? Choose 2 answers
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart
Solution Workflow so that personalized messages are sent to shoppers who add items to their cart
but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with
their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three
systems? Choose 2 answers
A company actively uses CI/CO processes for their Service Cloud implementation and is adding
Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each
developer has their own developer sandbox for development. Developers merge their changes into a
sandbox for QA regularly, then once every week changes are moved to staging, and from staging to
Which set up should a Solution Architect propose to support this development approach considering
costs and data segregation?
Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses
Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and
updates on togged cases. NTO has decided that the connectors provided by Salesforce are not
flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to
integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers
An organization uses B2C Commerce to capture order details but needs to process the order in an
ERP system. They want B2C Commerce to send a message to the ERP system with the order details
after they have been entered, then wait for the order to be processed, and then receive a reply from
the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?
A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any
other integration middleware and do not plan on adding that in the near future. However, there is a
need to keep customer records in sync across both Service Cloud and B2C Commerce. When a
change to the customer record in Service Cloud takes place, such as an updated customer name, the
same customer record should be updated in B2C Commerce. Assume that there is a common ID that
uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?