Salesforce advanced administrator practice test

AW Computing wants to create a process to assign accounts to different salespeople based on the
annual revenue…. of the company. The administrator has decided to create a flow.
Which two consideration should the administrator make sure to remember when creating the flow?
Choose 2 answers

• A. Use a Get Record component instead of hard coding record IDs.
• B. The running user of a flow is the user that last saved the flow.
• C. Update record elements should be placed outside the flow loop.
• D. Update Record elements should be placed inside the flow loop.

An administrator is planning he release process for the year. The team will be using change sets to
process deployment to production.
Which three best practices should be considered?

• A. Plan your deployments around the production and sandbox maintenance schedules.
• B. Use matching names for global publisher layouts and Outlook publisher layouts.
• C. Be sure to test only after business hours the data after deployment.
• D. Make sure to deploy all dependent components.
• E. Make sure change sets are limited to 10,000 files.

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to
reach a support agent by area of expertise according to product information after a new case has
been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management process?

• A. Omni-Channel
• B. Escalation Rules
• C. Macros
• D. Knowledge Component

DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom
object for one of their listed homes along with the total number of appointments booked so far. The
administrator has configured a Roll-up Summary for the number of appointments as well as a flow to
detect the creation of a new appointment
and send the information to the agent.
What consideration about process automation should the administrator be aware of to ensure the
right Information is delivered?

• A. Only standard objects can be used with Roll-up Summary fields.
• B. Rows can only be triggered from the records created on standard objects.
• C. Roll-up Summary calculations will prevent a Mow from being triggered.
• D. Roll-up Summary calculations run after processes and workflows.

A developer is getting errors for Production deployment. The test deployment in the Full sandbox,
which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago.
Where should the administrator check to see what was recently changed?

• A. Salesforce Optimizer
• B. Dev Console
• C. Field History
• D. Setup Audit Trail

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the
administrator plant to promote the flow to the production environment with a change set.
Which three considerations should the administrator be aware of when moving flows with a change
sat? Choose 3 answers

• A. Flows deployed are inactive and need to be manually activated.
• B. Flow allows only one version of the flow when deployed with a change sat.
• C. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.
• D. All flow dependencies are automatically added to the change set.
• E. Flows ere automatically activated upon deployment.

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and
follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in
production, the flow errors when creating the records.
Choose 2 answers

• A. Change the user experiencing the issue to the System Administrator profile.
• B. Open the flow In Debug mode and Run the Flow as another user.
• C. Change the Default Case Creator to the user's manager.
• D. Log in as another user and run the flow.

Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of
Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months
of phone support in case they have Issues with their new sneakers. The administrator at CK is having
a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?

• A. Use Flow to automatically create and assign entitlements.
• B. Create a support process for the maintenance plan.
• C. Ensure milestones are in place for the maintenance plan.
• D. Set up and configure entitlement templates.

Select power users want the ability to make configuration changes to a specific custom object.
What tool should the administrator assign to the power users to enable this?

• A. View Setup and Configuration
• B. Delegated Administration
• C. Sharing Rule
• D. Modify All Data

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding
the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

• A. Implement and configure Data Categories.
• B. Delete and remove old Knowledge articles.
• C. Update Knowledge to auto-search the case’s subject.
• D. Activate and configure Einstein Search.