prince2 prince2 practitioner practice test

DRAG DROP
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
DIRECTING A PROJECT
Here are three actions that are carried out as part of the ‘directing a project’ process.
During which activity (A-E) should they be carried out?
Choose only one activity for each action. Each activity can be used once, more than once, or
not at all.

DRAG DROP
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
CONTROLLING A STAGE
Here are three activities that take place during the ‘controlling a stage’ process. Which role
(A-F) should carry out each activity? Choose only one role for each action. Each role can be
used once, more than once, or not at all.

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project board has asked for highlight reports every six weeks during stage 3. As a result,
the project manager has asked each team manager for checkpoint reports every six weeks, in
order to collate these into the highlight report. The team manager for the ‘marketed courses’
is new to team management.
Is this an appropriate action as part of the ‘controlling a stage’ process, and why?

• A. Yes, because the project board will need to be updated with the progress of every team.
• B. Yes, because checkpoint reports are a time-driven control providing progress information.
• C. No, because the frequency of reporting should reflect the level of control required for the work package.
• D. No, because the project board should decide on the frequency and content of progress reporting.

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
MANAGING PRODUCT DELIVERY
The team manager for the production of the ‘marketing materials’ has identified that they
will not be ready within the timescale agreed in the work package. The team manager has
sufficient tolerance to take corrective action. As a result, additional resources have been
assigned to this work package.
Which theme is being applied?

• A. Risk
• B. Organization
• C. Progress
• D. Change

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
In order for ABC Company to achieve the expected sales of the health and safety training
course, the senior user will need to ensure that all staff understand the objectives and target
audience for the course. In addition, these sales will need to be added to each individual’s
sales targets. These activities have been included in the benefits management approach.
Is this appropriate, and why?

• A. Yes, because how the benefits will be measured needs to be documented.
• B. Yes, because the actions required to achieve the outcomes need to be documented.
• C. No, because the expected sales increase should be recorded in the business case.
• D. No, because actions to deliver the outputs should be recorded in the stage plan.

DRAG DROP
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
QUALITY
Teams have been set up to develop different parts of the ‘classroom-based training materials’.
Here are three activities related to managing quality.
Which role (A-F) should carry them out?
Choose only one for each activity. Each role can be used once, more than once, or not at all.

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
A quality review of the ‘marketing materials’ has started. The team manager for the
‘marketing materials’ has been unhappy with the team’s workload throughout the project and
refuses to attend the review meeting to present the material. The team manager suggests that
a new marketing team member make the presentation. However, the chair decides to
represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?

• A. Yes, because the role of presenter should not be performed by a junior member of the team.
• B. Yes, because the roles of chair, presenter and administrator may be combined.
• C. No, because the role of presenter should be performed by the team manager.
• D. No, because the chair should be independent from the product being reviewed.

DRAG DROP
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
PLANS
Here are three events to managing plans for the project.
In which management product (A-E) should the result of each event be recorded?
Choose only one product for each event. Each product can be used once, more than once or
not at all.

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The delivery of the pilot courses has been split into two separate products: ‘planned pilot
courses’ and ‘delivered pilot courses’. ‘Planned pilot courses’ will be produced during stage
3, and the ‘delivered pilot courses’ will take place during stage 4. This will allow the project
board to approve the plan for the pilot courses before the resources are committed to
delivering the pilot courses.
Why is this an appropriate application of the plans theme to control the project?

• A. Because a PRINCE2 project should focus on the quality of the products being delivered.
• B. Because the pilot courses have been broken down into two separate products.
• C. Because the project board should ensure that lessons from one stage are applied to the next stage.
• D. Because the delivery steps to create the pilot courses have been aligned to the management stages.

DRAG DROP
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
RISK
The project is in stage 2. The project manager has heard that a competitor may launch a
similar e-learning course much sooner than ABC Company. There is a threat that the earlier
launch of a competitor’s course may reduce the profitability of ABC Company training
courses.
Here are three responses to this risk.
Which risk response type (A-F) are they?
Choose only one response type for each risk response. Each response type can be used once,
more than once, or not at all.