peoplecert itil-4-dits practice test

Why might an organization choose to Implement an Innovation even though it does not meet its
minimum requirement for "return on Investment' (ROI)?

• A. The innovation is low cost
• B. The innovation is essential for the a organization to survive
• C. The innovation will deliver significant benefit for the organization
• D. The innovation is low risk

Which describes an aspect of IT strategy?

• A. An understanding of how the IT department enables the business to achieve its strategic goals
• B. A strategy to re-launch existing products and services using digital technology
• C. A business strategy that relies on digital technology to achieve its goals and purpose
• D. A strategic plan to automate internal activities or replace outdated technology

An organization is reviewing its strategy, and evaluating how its products and services are perceived
by its consumers.
Which aspect of the service value system is the organization reviewing?

• A. Value
• B. Governance
• C. Opportunity
• D. Practices

Which is the BEST approach to defining a vision and a strategy in an organization with multiple
specialization divisions?

• A. Vision and strategy should be defined by the executive leader and communicated to me divisions
• B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
• C. Vision and strategy should be defined in collaboration with the leaders of the organization and division
• D. Vision and strategy should be defined in collaboration with the enterprise architects and consultants

An IT manager is creating a business case to justify the investment required to replace existing
technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?

• A. The technology and resource costs of migrating to the cloud services
• B. The ongoing cost of maintaining and supporting the cloud services
• C. The estimated increase in revenue generated from sales of the new services
• D. The value that would be generated if the organization made a different investment

How frequently should an organization generate and manage its strategy?

• A. Once, and never again
• B. Annually
• C. Continually
• D. Every three months

A service provider has a new strategy which involves them selling services via third parties, and also
from their own website. This new sales channel should bring additional customers, and may also
have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

• A. Cannibalism
• B. Erosion
• C. Concurrence
• D. Synergism

Which describes digital technology?

• A. The internal IT team of a service provider organization
• B. A combination of information technology and operational technology
• C. An organization that is enabled to do business significantly differently
• D. The application of technology for detecting changes in physical devices

Which statement is CORRECT about risk management in digital organizations?

• A. All the organization's slaveholders should contribute to risk assessment
• B. All risk management efforts should focus on assets owned by the organization
• C. All risk management should start by assessing the current state
• D. All risks could cause harm to the organization if they are not managed

A service provider wants to achieve a balance between customer/market relevance and operational
excellence. They also want a balance between looking inward and looking outward. They have
performed an analysis and have identified activities that address external views of both market
relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider's technology can enhance customer experience
Analyse staff capabilities to identify strengths that can be exploited

• A. 1 and 2
• B. 2 and 3
• C. 3 and 4
• D. 1 and 4