peoplecert cste practice test

What is the relationship between testing and quality assurance?

• A. QA is part of a complete testing process
• B. Testing and QA are two terms for the same thing
• C. Testing is part of a complete QA process
• D. When Testing is over it becomes QA

Information systems organizations should have standards and procedures on running meetings.

• A. True
• B. False

The Pareto analysis is most effective for _________________.

• A. Showing relationships between items
• B. Measuring the impact of identified items
• C. Ranking items by importance

One of the key concepts of a task force is that the leader be an expert in leading groups as opposed
to an expert in a typical area.

• A. True
• B. False

The more common benefits associated with a service-level agreement are:

• A. Establish two-way accountability
• B. Make complaining easy
• C. Provide the basis for an IS budget
• D. When Testing is over it becomes QA

Which of the following is NOT included in ISO guidelines?

• A. Purchaser and Supplier
• B. Internal Quality System Audits
• C. Management principles
• D. Documentation

Configuration management can be applied to non-test changes.

• A. True
• B. False

An angry person is more likely to tell you symptoms than the real problems.

• A. True
• B. False

The purpose of a system proposal closing is to:

• A. Succinctly overview the proposal
• B. Emphasize that you have the best solution to the problem
• C. Get the approval to proceed

You should always listen attentively to your customer and never ask them to further explain what
they mean.

• A. True
• B. False