Which three approaches arc considered a PegaUnit: testing best practice? (Choose Three)
B, D, E
A Customer Service application requires customer data assembled from multiple external systems.
The customer data is captured by a parent case. Subcases of that parent case need to reference the
same customer data.The customer data must be as current as possible.
Which two options are used as part of the solution? (Choose Two)
C, D
MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment
so that claims processors work on the most urgent claims first. The claim assignment urgency
increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to
10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation.
The application updates the claim urgency daily before the work day begins. AM claims are
processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service
level agreement (SLA) to ensure the customer service representatives respond to complaints within
48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the
claims processor?
A
While configuring GetNextWork, overriding the System Settings rule
GetNextWork__WorkBasketUrgencyThreshold imposes a minimum cutoff value for assignment
urgency.
Which statement accurately depicts the system behavior when the
GetNextWork_WorkBaseketUrgencyThreshold setting is overridden?
D
You need to create custom workspaces for the manager and for the Customer service
representative (CSR), Also, you are asked to display some properties in custom formats that arc not
supported by Pega.
Which approach satisfies these requirements?
C
You want to avoid creating unnecessary case-related properties and views. Which three actions do
you take to accomplish this goal? (Choose Three)
B, C, D
BiyCo has two development projects currently in progress developed by independent teams. One
team builds the Quoting application. Another team builds the Policy Administration application.
Development takes place on different servers with separate rulebases.
The Quoting application is built on the Policy Administration application.
The Policy Administration application requires enhancements to support other areas of the business.
The Quoting team is notified when the Policy Administration application is versioned. The Quoting
team responds by importing a HAP containing the new version.
Select the two best practices to minimize potential development conflicts and work with the most
current version of the Policy Administration application. (Choose Two)
AC
Using the information shown in the case structure below, which option is always true?
A
Inconsistent formatting of phone numbers is causing, usability issues. You hnvo been asked to enh
interface to ensure all phone numbers are automatically reformatted consistently.
Which two options incorporate best practices for applying the required formatting? (Choose Two)
B, D
Select the primary reason for developing a set of unit lest cases and automated testing Suites in a
continuous integration and continuous deployment (CI/CD) model.
C