Question 1
You are configuring an accident claim case with two child cases for an automobile insurance
company, as shown in the following figure:
The business requirement changes to allow the parent case to continue independently of the child
case processes How do you configure the Wait step for this requirement?
Available Choices (select all choices that are correct
- A. Configure the step so that only one child case must be resolved before the parent case can continue
- B. Configure the step to continue the parent case when the child cases reach the payment pending review status
- C. Configure the step to continue the parent case when the child cases reach auditor approval
- D. Configure the step so that users can continue with the parent case process regardless of child case status
Answer:
BC
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case
flow based on whether the customer wants catering or not. You can also use a visibility condition to
show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/branching-
case-flow-based-decision
Comments
Question 2
Sales managers must be able to approve sales quote proposals by email and from their mobile
devices How do you implement this requirement?
Available Choices (select all choices that are correct)
- A. Add an Approve/Reject step and enable email notifications on the case type
- B. Add an Approve /Reject step and enable approval from email and mobile
- C. Add an Approve/Reject step and a Send Email step
- D. Add an Approve/Reject step with mobile approval enabled and add a Send Email step
Answer:
B
Explanation:
To implement this requirement, you can add an Approve /Reject step and enable approval from
email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an
email
or
by
using
their
mobile
devices.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval-
email-and-mobile
Comments
Question 3
You are designing a credit transaction case type and have the following requirement: Transaction
disputes must be resolved within 3 days.
To meet this requirement you need to set the_____________ in the service level to 3 days
Available Choices (select all choices that are correct)
- A. goal
- B. passed deadline
- C. deadline
- D. urgency
Answer:
C
Explanation:
To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline
defines when to take action because a step or case is past due. The deadline interval is measured
from when an assignment is ready for a user. Reference:
https://academy.pega.com/topic/deadline-
interval/v1
Comments
Question 4
A survey is sent to a customer via email.
How do you configure a solution to ensure the email Includes the case ID for the survey?
Available Choices (select all choices that are correct)
- A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email
- B. Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message
- C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
- D. Call a data transform to copy the case ID from pyWorkPage to the email
Answer:
B
Explanation:
To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a
Send Email step to add the case ID when composing the custom message. This way, you can
dynamically insert the value of any property in your email message. Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails
Comments
Question 5
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team
has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach
fulfills this requirement?
Available Choices (select all choices that are correct
- A. Create one work group for both personas and route to the work group
- B. Create one new work queue and spirt the tasks by type
- C. Create two new work queues one for editors and one for actors
- D. Create two new work groups in Dev Studio that reference one work queue
Answer:
C
Explanation:
To fulfill this requirement, you can create two new work queues one for editors and one for actors.
Work queues are used to route tasks to groups of users who share similar skills or responsibilities.
You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors
work
queue.
Reference:
https://community.pega.com/knowledgebase/articles/case-
management/88/routing-work-queues
Comments
Question 6
A travel authorization requires approvals from the requestors manager, division VP. and possibly an
accountant based on the total amount. Which configuration satisfies this use case?
Available Choices (select all choices that are correct)
- A. Cascading approval using an authority matrix
- B. Cascading approval using the workgroup manager
- C. Cascading approval using when rules to identify the assigned user
- D. Cascading approval using the reporting manager
Answer:
D
Explanation:
To configure a solution that requires approvals from the requestor’s manager, division VP, and
possibly an accountant based on the total amount, you can use cascading approval using the
reporting manager. This model uses a reporting structure to determine who approves a case based
on their position in an organizational chart. You can also use a condition to include an accountant in
the approval chain if the total amount exceeds a certain threshold. Reference:
https://academy.pega.com/topic/cascading-approval/v1
Comments
Question 7
The business process for an automobile insurance claim consists of the following phases
• Submission The customer contacts a customer service representative (CSR) to file the claim
• Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an
estimate of the cost of repairs
• Repair A third party performs the repairs on each vehicle communicating with the adjuster and
customer as necessary
• Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?
- A. Submission
- B. Repair
- C. Verification
- D. Review
Answer:
B
Explanation:
To implement this requirement, you can implement the Repair phase as a child case. A child case is a
case that is created and processed as part of another case, called the parent case. A child case can
run independently of the parent case and can have its own life cycle, data, and service levels. By
using a child case for the Repair phase, you can allow the parent case to continue independently of
the child case processes. Reference:
https://community.pega.com/knowledgebase/articles/case-
management/88/creating-child-cases
Comments
Question 8
A meal delivery service recommends a meal plan based on the number of people in the household
and dietary restrictions Which two configurations must be used together to determine the
recommended meal plan? (Choose two).
Available Choices (select all choices that are correct)
- A. Configure an assignment to gather customer information
- B. Configure a decision table
- C. Configure a decision tree
- D. Configure a decision shape to add a conditional path
Answer:
BD
Explanation:
To determine the recommended meal plan based on the number of people in the household and
dietary restrictions, you can use a decision table and a decision shape. A decision table is a rule that
derives values that have one of a few possible outcomes, where each outcome can result from a test
of a condition that includes multiple variables. A decision shape is a shape that you can add to a flow
to branch the flow based on the result of a decision rule, such as a decision table. Reference:
https://academy.pega.com/topic/decision-tables/v1
Comments
Question 9
n a purchase request case type, you have the following requirement Purchase requests should
automatically go to the manager of an employee to meet this requirement, you design a case with a.
Available Choices (select all choices that are correct)
- A. change stage step to allow the employee to route to the manager
- B. step that routes to the manager
- C. stage to route requests to the manager
- D. process that routes to the manager
Answer:
B
Explanation:
To meet this requirement, you can design a case with a step that routes to the manager. A step is an
action that users or systems perform to advance a case toward resolution. You can configure a step to
route to a specific user or group of users based on their role, skill, availability, or reporting structure.
Reference:
https://community.pega.com/knowledgebase/articles/case-management/88/adding-
steps-case-life-cycle
Comments
Question 10
In which two situations is it appropriate to use a decision table? (Choose two.
Available Choices (select all choices that are correct)
- A. dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month
- B. Order total is calculated based on the quantity and price of the items in the customer's shopping cart
- C. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
- D. If customers decide to add insurance, checked bags or early boarding to their airtine tickets extra fees are added to their order total
Answer:
A, C
Explanation:
In these two situations, it is appropriate to use a decision table because they involve deriving values
that have one of a few possible outcomes based on multiple variables. For example, the dance studio
can use a decision table to recommend different membership types based on different combinations
of number and type of dance classes. The hair care company can use a decision table to suggest
different product lines based on different combinations of hair characteristics. Reference:
https://academy.pega.com/topic/decision-tables/v1
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