microsoft pl-900 practice test

Question 1 Topic 6, Demonstrate the capabilities of Power Virtual Agents

HOTSPOT
You are creating a Power Virtual Agents chatbot for a company.
Which component types should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 2 Topic 6, Demonstrate the capabilities of Power Virtual Agents

You create a Power Virtual Agents chatbot for a company.
The management wants to learn about the effectiveness of the chatbot.
You need to identity the percentage of customers who stop responding to prompts from the chatbot.
Which report should you view?

• A. Customer satisfaction
• B. Engagement over time
• C. Escalation rate drivers
• D. Session outcomes over time

Question 3 Topic 6, Demonstrate the capabilities of Power Virtual Agents

You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the
company communicates with customers.
You need to determine which services the chatbot can be used with or added to.
Which two services can the chatbot be used with? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Facebook
• B. Power BI
• C. Microsoft Azure Event Grid
• D. Microsoft Azure Service Bus
• E. Microsoft Azure Bot Framework

Question 4 Topic 6, Demonstrate the capabilities of Power Virtual Agents

HOTSPOT
You are creating a Power Virtual Agents chatbot to help users search for available meeting rooms within a building.
The chatbot must meet the following requirements:
Allow users to initiate the chatbot by typing the phrase Help me Meeting Guru.

Provide meeting room capacity options of 1-4 people and 5-10 people.

End the chatbot session if the user attempts to schedule a meeting room for more than 10 people.

You need to identify the actions to use.
Which actions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 5 Topic 6, Demonstrate the capabilities of Power Virtual Agents

HOTSPOT
You create a Power Virtual Agents chatbot for use with Microsoft Teams. You are testing the chatbot.
Testers report the following issues:
Changes that you make to the chatbot are not seen by testers.

When users enter the word refund the chatbot must ask the user the product for which they would like a refund. The

chatbot does not ask the user for product information.
You need to determine what needs to be done to fix the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 6 Topic 5, Demonstrate the capabilities of Power Automate

DRAG DROP
You are creating a Power Automate flow.
You need to retrieve data from several sources including Microsoft Excel, Azure Data Lake and GitHub.
What should you use? To answer, drag the appropriate components to the correct data sources. Each component may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 7 Topic 5, Demonstrate the capabilities of Power Automate

HOTSPOT
You are creating a number of Power Automate flows.
You need to select the triggers for the flows.
Which flow types should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 8 Topic 5, Demonstrate the capabilities of Power Automate

DRAG DROP
A project deadline is approaching. The project manager reports that there are still a number of critical tasks that are not
complete.
You need to implement Power Automate to help streamline processes.
Which types of flows should you use? To answer, drag the appropriate flow types to the correct requirement. Each flow type
may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 9 Topic 5, Demonstrate the capabilities of Power Automate

HOTSPOT
For which scenarios can you use Power Automate?
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
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Question 10 Topic 5, Demonstrate the capabilities of Power Automate

HOTSPOT
A company plans to create a workflow that periodically runs a Dynamics 365 action based on data in third-party cloud-based
solutions.
Which features should you use to create the workflow? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 11 Topic 5, Demonstrate the capabilities of Power Automate

A company uses Dynamics 365 Sales. Every time an opportunity is created, a Power Automate flow runs to email the
opportunity to the sales manager.
The sales manager leaves the company. You disable all accounts for the sales manager.
You need to ensure that the new sales manager automatically receives email about opportunities when they are created.
What should you do?

• A. Modify the flow and ensure that the correct manager's email is listed in the From field.
• B. Modify the flow and ensure that the correct manager's email is listed in the To field.
• C. Grant the new sales manager access to the departed sales manager's inbox.
• D. Modify the flow and ensure that the flow prompts the user to type the correct email for the To field.
• E. Create a flow that automatically forwards opportunity emails to the new sales manager.

Question 12 Topic 5, Demonstrate the capabilities of Power Automate

HOTSPOT
You plan to send an email notification to a user when a new file is placed in a specific folder in OneDrive for Business.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 13 Topic 5, Demonstrate the capabilities of Power Automate

A company uses Microsoft 365, SharePoint Online, and Dynamics 365 Sales.
You need to recommend tools to build a solution that meets the following requirements:

Synchronize data daily from an external Microsoft SQL Server instance.

Send a report automatically to specific company executives.

Ensure that opportunities over a specified amount are approved by a sales manager.

Which two tools or components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Microsoft Excel
• B. Microsoft Word
• C. Power BI
• D. Common Data Service
• E. Power Automate

Question 14 Topic 5, Demonstrate the capabilities of Power Automate

A company builds and sells residential apartments. The company uses Dynamics 365 Sales to manage sales opportunities.
Management must receive notifications on their mobile devices when sales opportunities are created.
You need to recommend the appropriate Power Platform components to address the requirements.
Which two components should you recommend to invoke the notification process? Each correct answer presents part of the
solution.
NOTE: Each selection is worth one point.

• A. AI Builder
• B. Power Automate
• C. Common Data Service connector
• D. Power BI

Question 15 Topic 5, Demonstrate the capabilities of Power Automate

A company has a website. The website includes a form that allows the company to collect information about leads.
You need to set up an automated workflow to create leads in Dynamics 365 Sales when leads are created on the companys
custom website.
What should you create?

• A. Task Flow
• B. Power Automate flow
• C. Dynamics 365 workflow
• D. Business Process Flow