Question 1
HOTSPOT
You need to correct the portal query issues.
Which code should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
None
Explanation:
Scenario: The query for all registered users must return the data categorized by division. Queries
must return only the Name and Sport fields. Queries return all fields. The query is as follows:
Box 1: GET ..$select=name, sport
Use select to return only the Name and Sport fields.
Box 2: $apply(groupby(sport ne null)
Categorize by division, that is to sports.
Topic 2, Adventure Works
Case study
Overview
This is a case study. Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements.
If the case study has an All Information tab, note that the information displayed is identical to the
information displayed on the subsequent tabs. When you are ready to answer a question, click the
Question button to return to the question.
Background
Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an
efficient paperless solution. The company has one manufacturing plant in Seattle that produces
bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work.
The company has six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing
in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage
the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics
365 Unified Operations.
The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field
Service.
Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and
items are barcoded.
The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
Technicians use paper forms to document the bicycle inspection performed before a tune-up and any
additional work performed on the bicycle.
Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
A canvas app is being developed to capture customer information when customers check in at the
retail location. The app has the following features:
Customer selects yes or no if they are on the mailing list.
Customer selects the amount of times they have visited the store.
Customer selects the type of service needed.
The search result returns all last name records that match the search term.
Technology
Requirements
A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a
particular customer account, including sales representative visits, phone calls, email
correspondence, and repair time compared with hours spent.
A shipping API displays shipping rates and tracking information on sales orders. The contract allows
for 3,000 calls per month.
Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics
365 Finance.
Microsoft Teams is used for all collaboration.
All testing and problem diagnostics are performed in a copy of the production environment.
Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers
are sent to a generic mailbox.
Automation
A text message must be automatically sent to a customer to confirm an appointment and to notify
when a technician is on route that includes their location.
Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure
every night.
A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the
number of repair check-ins exceeds eight.
Submitted customer surveys must generate an email to the correct department. Approval and
follow-up must occur within a week.
Reporting
The warehouse manager’s dashboard must contain warehouse counting variance information.
A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
Power BI must be used for reporting across the organization.
User experience
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.
Issues
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.
Internal
User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute
in the last month.
User2 reports that sales orders have increased.
User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV
solution.
The parts department manager who is the approver for the department is currently on sabbatical.
External
CustomerB reports that the check-in app returned only one search result for their last name, which is
not the correct name.
Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled
employees.
Customers report that the response time from the information email listed on the Adventure Works
Cycles website is greater than five days.
CustomerC requested additional information from the parts department through the customer
survey and has not received a response one week later.
Comments
Question 2
You need to improve warehouse counting efficiency.
What should you create?
- A. a flow that updates the warehouse counts as the worker performs the count
- B. a model-driven app that allows the user to key in inventory counts
- C. A Power BI dashboard that shows the inventory counting variances
- D. a canvas app that scans barcodes to allow a warehouse worker to select inventory counts
Answer:
D
Explanation:
Scenario: Warehouse counting is performed manually by using a counting journal. All warehouse
boxes and items are barcoded.
Comments
Question 3
You need to replace the bicycle inspection forms.
Which two solutions should you use? Each answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. a flow that maps inspection data to Dynamics 365 Field Service
- B. a logic app that guides the technician through the inspection
- C. a canvas app that guides the technician through the inspection
- D. a model-driven app based on customer service entities
Answer:
AD
Explanation:
Scenario: The Adventure Works Cycles retail location performs bicycle inspections and performance
tune-ups. Technicians use paper forms to document the bicycle inspection performed before a tune-
up and any additional work performed on the bicycle.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://us.hitachi-solutions.com/blog/canvas-vs-model-driven-apps/
Comments
Question 4
You need to resolve CustomerB’s issues with the check-in application.
Which two options can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. LookUp to Filter
- B. Filter to LookUp
- C. Search to LookUp
- D. LookUp to Search
Answer:
AD
Explanation:
CustomerB reports that the check-in app returned only one search result for their last name, which is
not the correct name.
The Filter function finds records in a table that satisfy a formula. Use Filter to find a set of records
that match one or more criteria and to discard those that don't.
The LookUp function finds the first record in a table that satisfies a formula. Use LookUp to find a
single record that matches one or more criteria.
The Search function finds records in a table that contain a string in one of their columns.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-filter-lookup
Comments
Question 5
You need to identify the execution mode that is being used for the ISV solution reported by User5.
Which type of execution mode is in use?
- A. asynchronous
- B. atomicity
- C. transfer
- D. synchronous
Answer:
D
Explanation:
User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV
solution.
When you choose to use a synchronous execution mode any failure will be reported back to the user
of the application with an Endpoint unavailable error dialog informing the user that the webhook
service endpoint may be configured incorrectly or is not available.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/use-webhooks
Comments
Question 6
You need to modify Microsoft flow to resolve CustornerCs issue. What should you do?
- A. Add a data operation that specifies the false conditions.
- B. Add a configure run that is set to Is successful.
- C. Add a timeout setting to the approval flow.
- D. Add b condition containing approval hierarchy.
Answer:
C
Explanation:
Scenario: CustomerC requested additional information from the parts department through the
customer survey and has not received a response one week later.
Imagine having a process where you want to give someone a couple of days to reply to an approval.
If that someone doesn't respond in time, you want to assign a new approval to another person or
group of people. To achieve this you can set the timeout in the action settings.
Reference:
https://www.o365dude.com/2018/06/02/timeout-flow-approvals/
Comments
Question 7
You need to reduce response time for the information email on the website.
What should you create?
- A. A flow that create a notification in Microsoft Teams
- B. A power Apps app that displays the number of emails received in a dashboard
- C. A flow that creates a SharePoint item for each email response
- D. Logic app that moves all emails received to Azure Blob storage.
Answer:
A
Explanation:
Scenario:
Customers report that the response time from the information email listed on the Adventure Works
Cycles website is greater than five days.
Microsoft Teams is used for all collaboration.
Comments
Question 8
You need to ensure that Adventure Works Cycle can track information from visitors to bike fairs.
What should you create?
- A. A workflow in Dynamics 365 Sales Engagement for capabilities leads
- B. A flow to capture customer data from the bike fair Power Apps in SharePoint and create a lead in Microsoft Teams.
- C. A flow that connects with the bike fair Power Apps to create a lead in Dynamic 365 Sales
- D. A Microsoft flow that generates a new customer record in SharePoint
Answer:
C
Explanation:
By using a Dynamics 365 connector, you can create flows that initiate when an event occurs in
Dynamics 365, or some other service, which then performs an action in Dynamics 365, or some other
service.
Reference:
https://docs.microsoft.com/en-us/power-automate/connection-dynamics365
Comments
Question 9
HOTSPOT
You need to select the visualization component.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
None
Explanation:
Box 1: Flip switch
The Field Type to use Flip Switch would be ‘Two options’.
If you go by UI perspective, Flip switch control- Yes/No (Boolean) options would give the nice field
look in the web, mobile app and Tablet. Instead of using check boxes and radio buttons, this control
adds a visual effect like the On/Off switch way.
Box 2: Linear gauge
Box 3: Option Set
Option sets are the ideal choice for offering users a list of defined options for a field selection.
Reference:
https://www.inogic.com/blog/2018/04/controls-in-dynamics-365-for-mobile-app-flip-switch/
https://community.dynamics.com/365/sales/b/crminogic/posts/new-controls-for-phones-and-
tablets-in-dynamics-crm-2016-update-1
Comments
Question 10
DRAG DROP
You need to resolve the performance issue with the Total Billed customer plug-in.
In which order should you perform the actions? To answer, move all actions from the list of actions to
the answer area and arrange them in the correct order.
Answer:
None
Explanation:
Scenario: User1 reports that performance is slow when viewing total billed customer time.
A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a
particular customer account, including sales representatives' visits, phone calls, email
correspondence, and repair time compared with hours spent.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/developer/register-deploy-plugins
Comments
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