HOTSPOT
A company implements Dynamics 365 for Finance and Operations.
You need to determine which tasks are available by default in the mobile app.
For each of the following statements, select Yes if the task is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

This question requires that you evaluate the underlined text to determine if it is correct.
The Customer Service Hub app is available on a desktop browser and on a mobile device. It can be
used for managing cases and Knowledge articles.
Review the bold text. If it makes the statement correct, select "No change is needed." If the
statement is incorrect, select the answer choice that makes the statement correct.
A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-
service-hub-user-guide-basics
HOTSPOT
You are investigating the capabilities of Dynamics 365 Finance and Operations Lifecycle Sen/ices
(LCS). For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

You need to use Microsoft Flow to perform data-management tasks when users interact with records
in Dynamics 365. Which three types of triggers can you use? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
BDE
A company wants to automatically send a company-wide email every Sunday to remind employees
to submit expenses.
You need to configure the Microsoft Flow type that requires the least amount of user interaction and
the highest level of consistency.
Which Flow type should you configure?
C
Explanation:
References:
https://docs.microsoft.com/en-us/flow/run-scheduled-tasks
You need to enable users to export and import data that is in bank and payroll files in Dynamics 365
for Business Central. What should you set up?
C
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/business-central/admin-setup-and-administration
DRAG DROP
Match each response time to its level for Dynamics 365.
To answer, drag the appropriate level from the column on the left to its response time on the right.
Each level may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE:
Each correct selection is worth one point.
Answer
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE:
Each correct selection is worth one point.

Your company wants to test Dynamics 365 for Customer Engagement.
The 30-day trial expires in a few days.
You need to extend the trial period for an additional 30 days.
What should you do?
B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/billing-faqs-
dynamics-365-online