microsoft mb-340 practice test

Microsoft Dynamics 365 Commerce Functional Consultant (beta)

Note: Test Case questions are at the end of the exam
Last exam update: Nov 24 ,2023
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Viewing questions 1-15 out of 61

Question 1 Topic 6, Mixed Questions

A company uses a Dynamics 365 Commerce call center.
You need to restrict which agents can perform price overrides. You must also set limits on the value of the overrides.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Create a permission group and configure the allow price override to None Allowed.
  • B. Configure a price override hold code within the call center parameters.
  • C. Enable order price control for the call center.
  • D. Configure override permissions with cost markup percentage values.
  • E. Assign a permission group to employees.
Answer:

C D

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-override-permissions

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Question 2 Topic 6, Mixed Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders,
issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents


must be able to offer directed selling
All agents must be able to change the sales price of an item during order entry

All refunds must be applied to the account for the customer who made the purchase

You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed
selling to Yes.
Does the solution meet the goal?

  • A. Yes
  • B. No
Answer:

B

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

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Question 3 Topic 6, Mixed Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders,
issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents


must be able to offer directed selling
All agents must be able to change the sales price of an item during order entry

All refunds must be applied to the account for the customer who made the purchase

You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users.
Create another call center and add User3 as a channel user.
For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.
Does the solution meet the goal?

  • A. Yes
  • B. No
Answer:

B

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

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Question 4 Topic 6, Mixed Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders,
issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents


must be able to offer directed selling
All agents must be able to change the sales price of an item during order entry

All refunds must be applied to the account for the customer who made the purchase

You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to
Yes.
Does the solution meet the goal?

  • A. Yes
  • B. No
Answer:

B

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

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Question 5 Topic 6, Mixed Questions

A sales director wants to create a consistent revenue stream by targeting customers to sign up for continuity programs.
You need to configure continuity programs.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Create template sales orders for the customers.
  • B. Configure order fulfillment.
  • C. Create a continuity program.
  • D. Create a parent product for the continuity program.
  • E. Configure Commerce shared parameters.
Answer:

C D E

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-continuity-program

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Question 6 Topic 6, Mixed Questions

DRAG DROP
A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.

Display order recaps.

Do not allow cross-selling or up-selling.

Enable Fraud checks.

Ensure that only authorized users can change the sales price of an item during order entry.

In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the
answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Select and Place:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-callcenter
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

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Question 7 Topic 6, Mixed Questions

A company uses the advanced cash management feature of Dynamics 365 Commerce.
An issue with a register in one of the company's stores is preventing the manager from closing the current shift. As a result,
new sales cannot be processed on that register.
The issue will be investigated at a later time to allow sales to take place. All postings must be processed in Dynamics 365
while the investigation takes place.
You identify that a safe drop has not been reconciled.
You need to ensure that the store is able to process sales using this register as quickly as possible.
What should you do?

  • A. Log in as an employee with manager privileges and close the shift
  • B. Reverse the safe drop with a minus value and close the shift
  • C. Use the Suspend Shift operation and review the shift later
  • D. Mark the safe drop as reconciled using the Manage Shifts screen. Close the shift
Answer:

C

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/shift-drawer-management

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Question 8 Topic 6, Mixed Questions

A company uses Dynamics 365 Commerce.
A security audit report notes the following compliance issues:
Point of sale (POS) user passwords are not updated regularly

The access rights of users who no longer work with POS have not been revoked

You need to resolve the compliance issues.
In which two areas should you update the configuration? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Commerce shared parameters
  • B. User records
  • C. Commerce parameters
  • D. Worker records
Answer:

A D

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Question 9 Topic 6, Mixed Questions

DRAG DROP
A company uses Dynamics 365 Commerce.
The company revises the receipt numbering format and POS operational policy rules.
You need to implement the new policy rules in the company's retail stores.
Which components should you reconfigure? To answer, drag the appropriate components to the correct requirements. Each
component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to
view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/reset_receipt_number_sequence
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-functionality-profile

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Question 10 Topic 6, Mixed Questions

A company uses Dynamics 365 to manage retail stores.
You create the following workers. Both workers use Cloud POS and Modern POS applications:

You add both users to one POS permission group.
You need to configure the system to meet the requirements.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Create one device for CPOS and one device for MPOS. Assign one register to each device
  • B. Associate an existing identity with the Store Associate worker and run the Staff and Registers job
  • C. Override the POS permissions group and grant permission to manage devices
  • D. Associate an existing identity for the Retail IT regression tester worker and run the Staff and Registers job
  • E. For both devices, select a package name for Register package
Answer:

A C D

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Question 11 Topic 6, Mixed Questions

A company is adding a new store.
You need to configure mandatory profiles for the store.
Which three profiles should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Rating
  • B. Functionality
  • C. Visual
  • D. Fulfillment
  • E. Hardware
Answer:

B C E

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/channels-prerequisites

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Question 12 Topic 6, Mixed Questions

DRAG DROP
A company uses Dynamics 365 Commerce for their retail store operations.
The company needs to implement curbside pickup. Each store can handle twenty pickups by customers and two pickups by
distribution vendors per hour.
You need to configure the retail stores for curbside pickup requirements.
Which component should you use? To answer, drag the appropriate components to the correct requirements. Each
component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to
view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/pickup-timeslots

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Question 13 Topic 6, Mixed Questions

DRAG DROP
A company uses Dynamics 365 Commerce Modern POS across 100 stores.
Stores receive product deliveries directly from vendors. The stores use the inbound inventory operation within Modern POS
to receive the orders into store inventory.
A store encounters the following error when trying to receive an order:
The quantity entered exceeds the over-delivery tolerance. The maximum total quantity you can receive for this product is
'15'.
You need to resolve the issue and prevent it from happening again.
What should you do? To answer, drag the appropriate actions to the correct requirements. Each action may be used once,
more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/pos-inbound-inventory-operation

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Question 14 Topic 6, Mixed Questions

A company uses Dynamics 365 Commerce. The company implements Modern POS for store operations.
The company requires a near real-time view of the inventory for the stores. The view must reflect sales throughout the day.
You need to ensure that on-hand quantities for products in the stores are up to date.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Retrieve transactions from stores
  • B. Post store statements
  • C. Run the Transaction Consistency Checker tool
  • D. Calculate store statements
  • E. Post inventory
Answer:

B D

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels

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Question 15 Topic 6, Mixed Questions

DRAG DROP
A company uses Dynamics 365 Commerce.
The company revises their POS payment policies.
You need to implement the new policies.
Which configuration settings should you change? To answer, drag the appropriate configuration settings to the correct
policies. Each configuration setting may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/payment-methods-restrictions

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