microsoft mb-240 practice test

Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

• A. Agreements
• B. Services
• C. Purchase Orders
• D. Products
• E. Work Orders

You are working on a Microsoft Dynamics 365 Field Service project.

The Field Service director wants to give the field technicians more detailed visual asset information in the field to reduce reliance on the internal help desk. The budget is limited and the director does not want to burden the technician with extra steps.

What should you suggest?

• A. Leverage Microsoft Dynamics 365 Guides for use on Microsoft HoloLens.
• B. Implement Microsoft Dynamics 365 Remote Assist.
• C. Enable the 3D Model functionality to be viewable on the Field Service mobile customer asset record.
• D. Have the field technician download an asset video before going to the job site.

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.

You need to set the estimated duration to 1 hour.

What two actions can you take? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

• A. Update the services records to equal a total of 1 hour.
• B. Update the estimated duration to 1 hour.
• C. Update both the service tasks and services records to ensure each one equals 1 hour.
• D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are working with your customer to define their schedule board.

Your customer needs you to add or create additional views for their scheduling team.

Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.

Does this meet the goal?

• A. Yes
• B. No

You recently created a new schedule board tab.

You need to ensure that only a subset of users can view this new tab.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

• A. Ensure the schedule board tab is configured to be shared with specific people.
• B. From the schedule board setting, ensure the record is shared with the appropriate users or teams.
• C. From the schedule board setting, email the record link to the appropriate users or teams.
• D. Ensure the users have the proper security role.

DRAG DROP Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Your customer recently implemented Return Merchandise Authorization (RMA).

Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.

What is your recommendation for the most efficient solution?

• A. Enable RMA Receipts on the Dynamics 365 Field Service mobile app.
• B. Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
• C. Suggest a Warehouse Management System (WMS) for this customer.
• D. Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled Parts Requests within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

• A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
• B. Synchronize the Dynamics 365 for Field Service Mobile App.
• C. Ensure that a security role has been assigned to the project.
• D. Verify that the impacted field engineers are enabled to use this project.
• E. Ensure that the Woodford project with the appropriate customizations has been published.

You are creating booking dates for a manufacturing customer based on agreements within the system.

The customer is not able to generate the appropriate booking dates within the system.

You need to ensure that booking dates are created for this customer.

What should you do?

• A. Set Copy Incident Items to Agreement to Yes
• B. Ensure service tasks are set up on the booking
• C. Set Generate Agreement Invoices 7 Days in Advance
• D. Set Auto Generate Booking to Yes

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?

• A. Yes
• B. No