microsoft mb-220 practice test

Microsoft Dynamics 365 for Marketing

Note: Test Case questions are at the end of the exam
Last exam update: May 13 ,2024
Page 1 out of 9. Viewing questions 1-15 out of 144

Question 1 Topic 5, Mixed Questions

You are the marketing manager at Contoso, Ltd. Your team has created a survey and sent it out through email for
responses.
You would like to export the responses for further analysis.
Which export file format should be used to complete this task?

  • A. csv
  • B. pdf
  • C. xml
  • D. docx
Answer:

A

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/survey-report

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 2 Topic 5, Mixed Questions

You are a marketer for Contoso Ltd. You plan to create a survey asking how much people like Contosos products.
You need to ask a series of single answer questions and have a rating scale for the answers, so the respondent can select a
value from the scale to answer each question, Which type of question should you add to your survey?

  • A. Net Promoter Score
  • B. Rating
  • C. Choice
  • D. Likert
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/available-question-types

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 3 Topic 5, Mixed Questions

DRAG DROP
You have been asked to add the German language to the Customer Satisfaction Survey. The survey is currently only
available in the default English language.
You need to configure Dynamics 365 Customer Voice to display the German language option.
Which four steps should you take, in sequence, to complete your task? To answer, move the appropriate actions from the list
of steps to the answer area and arrange them in correct order.
Select and Place:

Answer:

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-multilingual-survey

Discussions
0 / 1000

Question 4 Topic 5, Mixed Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
You are a marketer at Contoso Inc.
In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an
opportunity is won. They have received over 4,500 responses.
You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in
the Satisfaction Metrics Report. You want to see these results.
Solution: You refresh the satisfaction metrics report.
Does this solution meet the goal?

  • A. Yes
  • B. No
Answer:

B

User Votes:
A
50%
B
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

Discussions
vote your answer:
A
B
0 / 1000

Question 5 Topic 5, Mixed Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
You are a marketer at Contoso Inc.
In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an
opportunity is won. They have received over 4,500 responses.
You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in
the Satisfaction Metrics Report. You want to see these results.
Solution: You add the NPS question as a metric in the survey.
Does this solution meet the goal?

  • A. Yes
  • B. No
Answer:

A

User Votes:
A
50%
B
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

Discussions
vote your answer:
A
B
0 / 1000

Question 6 Topic 5, Mixed Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in
the review screen.
You are a marketer at Contoso Inc.
In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an
opportunity is won. They have received over 4,500 responses.
You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in
the Satisfaction Metrics Report. You want to see these results.
Solution: You add the NPS question as a metric in the survey results report.
Does this solution meet the goal?

  • A. Yes
  • B. No
Answer:

B

User Votes:
A
50%
B
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

Discussions
vote your answer:
A
B
0 / 1000

Question 7 Topic 5, Mixed Questions

You are a marketer for Contoso Ltd. You are responsible for creating social media posts to debut a new webinar you are
promoting. You just discovered that your post sent this morning has a typo.
You need to correct this right away.
What should you do to fix your post?

  • A. Reactivate the post, edit, and then select Schedule. Select the time of the original post to overwrite it.
  • B. Reactivate the post, edit, and then select Post Now to immediately update the post.
  • C. Edit the Post. The post will automatically update in the social media platform.
  • D. Delete the post and recreate it. Posts are read only once posted.
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/social-posting

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 8 Topic 5, Mixed Questions

You are a Dynamics 365 functional consultant.
Your company hosts multiple events. Some of the event information can be standardized into an event template.
Which three settings can be used in a standard event template? Each correct answer presents a complete solution.

  • A. Event passes
  • B. Event payment
  • C. Event sessions and speakers
  • D. Event team members
  • E. Event venues
Answer:

A C E

User Votes:
A
50%
B
50%
C
50%
D
50%
E
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/event-templates

Discussions
vote your answer:
A
B
C
D
E
0 / 1000

Question 9 Topic 5, Mixed Questions

DRAG DROP
You are an event coordinator for Contoso, Ltd.
You are creating a multi-day conference event that will include three tracks with four sessions in each track. These sessions
and tracks will need to be visible on your event website.
Which four steps must you complete, in sequence, to complete your task? To answer, move the appropriate actions from the
list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-event https://docs.microsoft.com/en-
us/dynamics365/marketing/set-up-event-portal#publish-event

Discussions
0 / 1000

Question 10 Topic 5, Mixed Questions

You are a functional consultant in the midst of configuring Dynamics 365 Marketing for an event.
Your manager gives you a list of sponsors and their items. You need to record the information in the system.
What should you do?

  • A. Create the sponsors in Accounts, and add their items in Equipment. Then, add the relationship into the event.
  • B. Create the sponsors in Events Sponsorships. In Sponsorship Type, select Equipment and add their items as the details.
  • C. Create the sponsors in Accounts, and add their items in Products. Then, add the relationship into the event.
  • D. Create the sponsors in Events Sponsorships, and add their items in Sponsorships Articles.
Answer:

B

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/manage-event-sponsorships

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 11 Topic 5, Mixed Questions

DRAG DROP
You are a functional consultant at Contoso Ltd.
Contoso would like to use Dynamics 365 Marketing to conduct a Webinar Event next week. An event portal is created for
event management purposes. After creating the event record, the company requires a payment gateway to accept
registration payment. You need to configure the payment gateway and set the event to use it.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the
answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Select and Place:

Answer:

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/event-payment-gateway

Discussions
0 / 1000

Question 12 Topic 5, Mixed Questions

DRAG DROP
You are setting up a conference event that will have a capacity of 500 people.
You want to enable a waitlist for the event so that if more than 500 people register and someone cancels their registration,
the event will automatically register the next available person on the list.
Which three steps should you take, in sequence, to complete your task? (Choose three.) To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/event-waitlist

Discussions
0 / 1000

Question 13 Topic 5, Mixed Questions

DRAG DROP
You are a Dynamics administrator that is setting up Dynamics for Marketing for your organization.
You need to configure Dynamics for Marketing to work with your webinar provider and create a webinar event.
Which four steps should you take, in sequence, to complete your task? (Choose four.) To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/events-settings
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-webinar

Discussions
0 / 1000

Question 14 Topic 5, Mixed Questions

You are an event coordinator for Contoso, Ltd, and are creating a multi-day tradeshow event.
You need to set up an event team that will consist of Contoso, Ltd employees, vendors, partners and customers.
Which two kinds of records should you associate to the event team member? Each correct answer presents a complete
solution.
NOTE: Each correct selection is worth one point.

  • A. Customer
  • B. User
  • C. Contact
  • D. Account
Answer:

B C

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 15 Topic 5, Mixed Questions

You are a marketing professional for Contoso, Ltd.
You have set up a webinar event showcasing the new features of a new product. On the event record, you have set Allow
anonymous registrations to Yes. When you check the portal website, you notice that you must create a registration account
to register for the event.
Why might the event require you to register anonymously, despite the setting above?

  • A. Your portal is a site hosted externally.
  • B. Your portal is a site hosted by Dynamics 365 Portals.
  • C. Your portal is Dynamics Native Portal.
  • D. You must republish the event.
Answer:

A

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal

Discussions
vote your answer:
A
B
C
D
0 / 1000
To page 2