When should a workaround be created?
C
Explanation:
Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and-problems-
workarounds/
Which is a key requirement for successful service level agreements (SLAs)?
B
What is a service?
B
Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
Which statement about problems is CORRECT?
B
Explanation:
Reference: https://www.bmc.com/blogs/itil-problem-management/
Which activity is NOT recommended by the ‘start where you are’ guiding principle?
B
What varies in size and complexity, and uses functions to achieve its objectives?
B
What includes governance as a component?
C
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
C
Which dimension includes the knowledge needed for the management of services?
C
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
B
Which helps to manage an incident when it is unclear which support team should be working on the incident?
B
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount
of change at a quicker rate?
C
Which is a purpose of release management?
C
Which guiding principle discourages ‘silo activity’?
C
When is the earliest that a workaround can be documented in ‘problem management’?
C