genesys ge0-806 practice test

Which of the following Web servers are supported for WFM database?
Choose 2 answers

• A. MS Internet Information Server
• B. IBM web sphere
• C. JBOSS AS D.Apache Tomcat

What are the possible actions one can take in order to avoid an Agent available in WFM
Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers

• A. Change the skill levels in WFM Configuration Utility
• B. Disable Skills in WFM Configuration Utility
• C. Remove the Login ID in Genesys Administrator D.Adjust the Hiring/Termination date in WFM configuration utility E.Grant the agent an exception in the Calendar

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill,
which Genesys Solution actually decides who will receive the call?

• A. Workforce Management
• B. Outbound Contact
• C. Universal Routing D.Solution Reporting

How are agents linked to activities?

• A. As a member of a special Agent Group defined on a Activity
• B. By defining a skill and level on an Activity
• C. Manually in WFM configuration utility D.Manually in Genesys Administrator

Agent's Skills are added, modified or removed in which Genesys application?

• A. CC Pulse
• B. WFM web
• C. SCI
• D. Genesys Administrator

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the
following?
Choose 2 answers

• A. WFM web for Supervisors
• B. WFM Web for Agents
• C. WFM Configuration utility
• D. WFM Database

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the
same levels across all sites Can she adjust security assignments for other Supervisors?

• A. Yes
• B. No
• C. Only for the same site D.Cannot tell from image, ability depends on her security role

In order to successfully create and process a schedule which of the following applications are
required to run?
Choose 2 answers

• A. WFM Configuration Utility
• B. WFM for Supervisors
• C. WFM Daemon
• D. WFM Builder E.Universal Routing Server

Which of the following access rights can be configured in WFM Configuration utility?
Choose 4 answers

• A. Access to Agent Groups
• B. Access to Teams
• C. Agent access to WFM Web for Agents D.Access to WFM reports E.Access to Master Schedule F.Publish Forecast

Which of the following Time Profiles is valid for statistics used in WFM?

• A. WFMProfile, Selection=0:00+0:10
• B. WFMProfile, Growing=0:00+0:30
• C. WFMProfile, Sliding=0:00+0:l5 D.WFMProfile, Growing=0:00+0:l5 E.WFMProfile, sliding=0:00+0:05