Which of the following statements defines a fatal question in an Evaluation Form?
B
Which dialing mode dials multiple contacts once an agent becomes available?
B
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
A
Which platform component manages account configuration, directory search, user membership,
phone call routing, and agent assignment?
B
What type of trunk would you configure to connect to AudioCodes phones?
C
Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a
hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable
A
Genesys Cloud CX combines the routing information from all sites into a/an ______________.
A
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External
or Phone Trunk?
B
Where, in Genesys Cloud CX, can you search for people in your organization and add external
contacts?
C
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
B