genesys gcp-gc-imp practice test

When you configure to place a call outside the contact center, is it possible for you to assign a default
country code?

• A. Yes
• B. No

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you
configure that?

• A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
• B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
• C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
• D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

How many types of Genesys Cloud Contact Center Licenses are available?

• A. 5
• B. 2
• C. 3
• D. 4

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone
around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to
use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login
credentials? (Choose two.)

• A. Resend the invite.
• B. Add John to Genesys Cloud again so that a new invitation will be generated.
• C. Submit a ticket to Genesys Cloud support.
• D. Reset John’s password and let him know the password to log in with.
• E. Tell John to be patient and wait for the email to arrive.

What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

• A. Blackberry OS
• B. IOS
• C. Windows 10 mobile
• D. EOS
• E. Android

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

• A. Use the built-in Dialpad.
• B. Use the Make Call button.
• C. Use the Call History.
• D. Use the .NET Client.

Which architectural approach is used to develop a single application as a suite of small services?

• A. Monolithic Architecture
• B. Microservices Architecture
• C. Genesys Cloud Salesforce Architecture
• D. Single Core Architecture

Which platform component manage account configuration, directory search, user membership.
phone call routing, agent assignment?

• A. Public Interface Services
• B. Core Services
• C. Communication Services
• D. Application Services

You have just added a new document to Genesys Cloud so that everyone within the organization can
access it when needed. What must you do to ensure that users can find the document when they
want to access it?

• A. Add meaningful tags to the document.
• B. Add a priority of “high” to this document.
• C. Make sure you name the document in a way that is easy to search for.
• D. Number the documents in such a way that this one appears at the top of the list.

To assign extensions to users, you must first

• A. Create a pool of extensions.
• B. Buy the extension number from the carrier.
• C. Add the extension to the dial plan.
• D. Assign the extension to the user's phone.