exin siamf practice test

Which set of common process considerations includes understanding how compliance and assurance
will be managed?

• A. complexity
• B. data and information
• C. ownership of the end-to-end process
• D. toolset

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

• A. appoint the service integrator
• B. produce the outline business case
• C. ongoing organizational change management
• D. operate governance structures

In which stage of the SIAM roadmap should an organization start to create their business case for
SIAM?

• A. Discovery and Strategy
• B. Implement
• C. Plan and Build
• D. Run and Improve

An important DevOps concept is the incremental of new functionality, followed by user feedback
before the next increment.
In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?

• A. automated test suites for the end-to-end service
• B. integrated change advisory board
• C. removal of waste from the process
• D. trust the service providers and empower them to deliver their services without interference

What driver is related to service satisfaction?

• A. a corporate governance requirement, for instance a new act
• B. prevention of duplication of resources and activities across multiple service providers
• C. the reduction of Shadow IT
• D. the pace with which changes are made to meet business requirements

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

• A. design the detailed SIAM model
• B. ongoing organizational change management
• C. produce the outline business case
• D. transition to the approved SIAM model

What is a practice associated with creating a tooling strategy?

• A. ease of adding and removing business requirements
• B. ease of adding and removing data dictionaries
• C. ease of adding and removing service providers
• D. ease of adding and removing SLA’s

What is an example of an end-to-end service measurement?

• A. average availability of an application
• B. average call pickup time at the service desk (in seconds)
• C. percentage of service downtime related to failed changes
• D. percentage of SLA targets met by one of the external service providers

Which practice provides a way to structure data and information from service measurement, to
support the practice for enabling and reporting on end-to-end services?

• A. apply agile thinking
• B. create a reporting framework
• C. use qualitative and quantitative measures

It is important to consider culture in any transition SIAM.
What is a challenge related to a culture of collaboration and cooperation?

• A. agreeing a standard approach for prioritizing incidents
• B. designing a common template for reporting
• C. ensuring that service targets for each service provider are the same
• D. service providers bypassing the service integrator