Mastering the Cisco Business Architecture Discipline
Last exam update: Dec 02 ,2023
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Which two statements about customer journey mapping are true? (Choose two.)
A. It helps you to identify how to re-engineer existing business processes to support the target state of the business.
B. It helps you to identify the customer organization model.
C. It describes the business value chain.
D. it helps you to identify the required new business processes and capabilities to support the target state of the business.
E. It provides all the details necessary for a cost breakdown regarding the customer project implementation.
DRAG DROP Consider the four building blocks of the BMC that are directly linked to the customer segment. Drag and drop the four correct building blocks from the left to the right. Not all options are used. Select and Place:
Explanation: Value proposition Key partners Key activities Customer relationship
Which two real world examples for an external business influence are true? (Choose two.)
A. A bank has decided to invest in a new business solution for retail banking.
B. A state health department has mandated the use of closed-loop medication administration to all state hospitals.
C. A manufacturer is streamlining current manual processes in the warehouse for automation purposes.
D. The CMO has indicated they should develop new business capabilities for their Business Delivery Services department.
E. A bricks and mortar retailer is introducing their online retail capability to compete with online rivals.
You are in the Research and Analyze phase of a business architecture engagement with a public sector customer. You have access to the corporate organization chart and are identifying the relevant customer audience. Which tool helps when you consider power, influence, fears, support, and interest factors?
A. RACI chart
B. stakeholder analysis grid
C. seven elements framework
D. business scenario
You use the operating model canvas to expand which part of the business model canvas?