cisco 840-450 practice test

Which two statements about customer journey mapping are true? (Choose two.)

• A. It helps you to identify how to re-engineer existing business processes to support the target state of the business.
• B. It helps you to identify the customer organization model.
• C. It describes the business value chain.
• D. it helps you to identify the required new business processes and capabilities to support the target state of the business.
• E. It provides all the details necessary for a cost breakdown regarding the customer project implementation.

When you create a business proposal, what are two key technology investment considerations?
(Choose two.)

• A. how highly reusable solutions drive efficiency
• B. how the investment provides a competitive advantage
• C. how services and solutions drive lower costs
• D. whether the investment enhances the customer journey
• E. which risks are associated with investing

You are looking at the role that technology plays in a customer organization. Which criterion enables
you to choose between the “define” maturity level and the “differentiate” maturity level?

• A. Technology is operated solidly.
• B. Technology enables innovation and disruption.
• C. Technology enables foundational capacity.
• D. Technology is defined by business processes.

Which two business model canvas building blocks are relevant to the VPC? (Choose two.)

• A. cost structure
• B. value proposition
• C. resources
• D. customer segment
• E. revenue streams

You are creating a business model canvas for ACME Manufacturing, which is a company with five
factories worldwide.
In which building block do you document the factories?

• A. Value proposition
• B. key resources
• C. cost structure
• D. key partners

Which two scenarios does business systems modeling address? (Choose two.)

• A. consumption and speed of replenishment of new business systems
• B. to model the various systems that are associated with an organization
• C. exchange of information between different events IT systems that the organization relies on
• D. consumption model that ensures that customers get what they want, at the value they want, and when they want it
• E. helping organizations define what they do

What does “A” stand for in the RACI matrix?

• A. accountable
• B. appropriate
• C. actionable
• D. achievable

Which tool helps you to reduce the complexity and costs of implementing a full ITSM capability?

• A. lean consumption model
• B. business process mapping
• C. job mapping
• D. lean service blueprint

According to the Cisco Business Architecture methodology, to what do you map business
capabilities?

• A. solutions maturity
• B. technical solutions
• C. business solutions
• D. financial outcomes

Patient check-in at the registration desk at a clinic is a familiar, everyday process.
Which process would be considered an inside-out viewpoint from the perspective of the healthcare
provider?

• A. Verify the patient eligibility and insurance coverage for the service.
• B. Mention the purpose of the visit, such as labwork, doctor appointment, or prescription, prescription refill.
• C. Verify the place and time of the follow-up activity.
• D. Verify the identity of the patient.