Which three financial metrics are critical in renewing subscriptions? (Choose three.)
BDE
What support should an RM take from the CSM?
B
Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment
Provide feedback and insights on customer health, satisfaction, and adoption
Which services are contained in the CX portfolio?
D
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help
customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to
help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and
migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer’s
network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers
develop their skills and capabilities on Cisco technologies
Reference: 4
: Services - Cisco
Which strategy contributes to the successful renewal of service contracts?
C
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network
behaviors?
B
Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or
suspicious network behaviors, which can help customers with:
Detecting and responding to advanced threats across their network
Gaining visibility and control over their network traffic and activity
Improving their network performance, security, and compliance
Reference: 2
: Cisco Stealthwatch - Cisco
Which task is the responsibility of the Renewals Manager?
B
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue
risk, which includes:
Identifying and prioritizing renewal opportunities and challenges
Developing and executing renewal strategies and plans
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
Negotiating and closing renewal deals
Reference: 2
: Cisco Renewals Manager - Cisco
Which action should a Renewals Manager take first?
D
Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a
renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data
Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment
Aligning with the account team on the renewals strategy and value proposition
Which statement is the most accurate description of the Health Index?
D
Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction,
retention, and expansion
A tool that helps Cisco and partners monitor and improve customer outcomes and experiences
A score that ranges from 0 to 100, where higher scores indicate better health
Reference: 1
: Customer Health Index - Cisco
Which statement best summarizes the intended outcome of the Success Plan?
A
Explanation:
the Success Plan is:
A document that outlines the customer’s goals, challenges, desired outcomes, and success metrics
A collaborative effort between Cisco, partners, and customers to align on the customer’s vision and
strategy
A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew
A development of a customer-centric view for achieving value from their portfolio
Reference: 1
: Success Plan - Cisco
Which is the first step in a solutions-led sales approach?
D
Explanation:
a solutions-led sales approach is:
A sales methodology that focuses on understanding the customer’s business needs, challenges, and
objectives
A consultative process that involves discovering, proposing, validating, and closing solutions that
deliver value and outcomes for the customer
A way of differentiating Cisco and partners from competitors by offering integrated solutions that
leverage Cisco’s portfolio and expertise
The first step in a solutions-led sales approach is to understand the customer’s objectives, which
includes:
Asking open-ended questions to uncover the customer’s pain points, goals, and priorities
Listening actively and empathetically to the customer’s responses
Confirming and summarizing the customer’s objectives and expectations
Reference: 2
: Solutions-Led Sales Approach - Cisco