Which account does PCCE wizard use for logins to access the appropriate server and enable
interfaces, databases, and protocols?
D
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces,
databases, and protocols. This Service Account is a Windows account that has specific privileges,
such as the ability to access the server and configure the various components of PCCE. The other
options, Setup login, Windows login, and Local administrator login, are incorrect.
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco
Unified Customer Voice Portal and Cisco Unified Border Element deployment?
C
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border
Element deployment, the Cisco Unified Border Element must be configured as media pass flow-
through mode. In this mode, the Unified Border Element is configured to route all media traffic
directly to the customer voice portal and not through the voice gateway.
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
C
Explanation:
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits
that is used to route calls to specific destinations or play specific prompts to the caller. When ICM
sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error
message. This error message could be a pre-recorded message or a system generated message such
as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded
announcements to callers while they are on hold, Ringing is the sound that a caller hears when the
call is being connected and Audio is a general term that refers to the sound or voice that is played to
the caller.
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as
part of a successful SAML assertion in PCCE? (Choose two.)
AE
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with
ADFS (Active Directory Federation Services), you will need to specify certain claim rules that
determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco
Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for
backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the
applications. This attribute is used in Cisco Identity Service to match the user to their corresponding
PCCE account.
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
D
Explanation:
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the
Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the
route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
B
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1
2_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-
notes_chapter_010.pdf
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
CD
What are two types of upgrades available for CCE? (Choose two.)
DE
Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh
upgrades replace outdated hardware and software components with the latest versions, while
Standard upgrades include features and bug fixes.
What are two upgrades for Common Ground? (Choose two.)
CE
Explanation:
Common Ground is a Cisco solution for contact center environments, which enables customers to
use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common
Ground usually involves several steps, including:
Updating the hostname as appropriate: Depending on the configuration and organization of the
system, it may be necessary to update the hostname to ensure that all components are properly
identified and connected.
Database migration: As part of the upgrade process, the Common Ground database may need to be
migrated to a new version or schema. This is done to ensure that the database is compatible with the
new version of Common Ground and that all data is preserved during the upgrade.
Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to
update the IP addresses of Common Ground components to ensure that they are properly configured
and accessible.
Updating registry: Windows registry may need to be updated as well, to ensure that the correct
configurations and settings are in place after the upgrade.
In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the
software without the need to install new version of the software.
How is a call assigned to a call type in the PCCE system?
B
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco
Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD
table [1]. The call type is then used to guide the call routing scripts and determine how the call is
routed to an agent [2].
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1
1_5_1/maintenance/Guide/PCCE_BK_P5F